Wendi Decker
Ridgefield,WA
Summary
Experienced Liability Claim Owner with over 16 years of experience in the Insurance claims industry seeking a Tier 4 Claim Owner position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Team player that communicates effectively and positively contributes to the overall operation.
Overview
33
33
years of professional experience
Work History
Lead General Adjuster
Farmers Insurance Group
09.2007 - Current
- Enhanced claim resolution process by conducting thorough investigations and documenting accurate findings.
- Experienced Claim Owner who proactively investigates, confirms coverage, determines liability, evaluates damages, and negotiates settlement of 3rd party auto and home liability claims involving substantial damage exposure and complex litigation.
- Effectively communicate both verbally and in writing with supervisors, managers, coworkers, attorneys and policy holders and claimants.
- Prepare complex reports and communicates findings to management with claims in excess of $250,000 to determine value of claim.
- Manage litigated files by coordinating and collaborating with defense counsel to develop and implement litigation resolution strategies (Mediate cases, attend depositions and trial)
- Engagement team member that gathers and provides feedback to leadership team to help improve overall operations and build morale
- Managed caseload of complex bodily injury claims, ensuring prompt resolutions and fair settlements.
Acting Field Claim Supervisor
Farmers Insurance Group
08.2019 - 10.2019
- Supervised team of 3 claim owners, managing claim level authority approvals and business results
- Completed case reviews and monthly segmented and slant audits
- Gained knowledge regarding file reviews, escalation processes, diary management and report utilization while managing existing claims inventory
Senior Underwriter
Farmers Insurance Group
01.1995 - 03.1999
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
- Supported review and acceptance or denial of new or renewal business.
- Communicated regularly with agency force regarding policies and risk assessment.
- Provided training to agency force throughout state of WA.
Underwriter
Farmers Insurance Group
10.1991 - 03.1993
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
- Supported review and acceptance or denial of new or renewal business.
Education
Bachelor of Arts - Business
Oregon State University
Corvallis, OR1991
Skills
- Excellent Analytical and Interpersonal Skills
- Critical Thinking
- Complex Claims Evaluations
- Negotiation and Mediation Skills
- Flexible and Resourceful
- Liability Determinations
- Claims Investigations
- Medical Terminology
- Perform Well in Stressful Environments
- Time Management
Community Service
Elected Ridgefield School Board Member 2000-2012
Pink Lemonade Project breast cancer mentor 2015-current
Ridgefield Lions Club member 2002-2016
Timeline
Acting Field Claim Supervisor
Farmers Insurance Group
08.2019 - 10.2019
Lead General Adjuster
Farmers Insurance Group
09.2007 - Current
Senior Underwriter
Farmers Insurance Group
01.1995 - 03.1999
Underwriter
Farmers Insurance Group
10.1991 - 03.1993
Bachelor of Arts - Business
Oregon State University
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