Wendi McIntyre
Medway,ME
Summary
Dynamic security professional with a proven track record at Northern Light Acadia Hospital, excelling in incident reporting and conflict resolution. Recognized for enhancing patient safety and satisfaction through superior customer service and effective crisis intervention. Detail-oriented and skilled in maintaining high cleanliness standards, ensuring a secure environment for all.
Overview
11
11
years of professional experience
Work History
Security Officer
City of Bangor
05.2025 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
EVS Technician
Northern Light Acadia Hospital
01.2025 - 03.2025
- Improved sanitation practices by regularly inspecting and evaluating the cleanliness of the facility.
- Ensured proper handling and storage of chemicals, minimizing risks associated with hazardous material exposure.
- Operated industrial floor machines to strip, buff and wax floors to maintain shine and finish.
Psychiatric Technician
Northern Light Acadia Hospital
03.2024 - 08.2024
- Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
- Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
- Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
- Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
- Charted on each patient daily.
EVS Technician
Northern Light Acadia Hospital
06.2020 - 03.2024
- Collaborated with other EVS technicians to ensure comprehensive cleaning coverage in all assigned areas.
- Mixed and blended cleaning solutions to proper concentrations.
- Cleaned, removed and properly disposed of biohazardous substances in accordance with OSHA and health regulations.
- Exceeded performance goals related to response times for urgent cleaning requests, contributing to improved patient experiences during their stay at the hospital .
- Operated wet and dry vacuum for cleaning and shampooing carpeted areas to remove dirt, dander and hair and eliminate microscopic allergens.
- Maintained inventory levels for cleaning supplies, anticipating needs and preventing shortages that could impact service delivery.
- Assisted nursing staff with patient care tasks, improving overall efficiency and quality of care.
Psychiatric Technician
Northern Light Acadia Hospital
07.2018 - 06.2020
- Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
- Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
- Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
- Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
- Charted on each patient daily.
- Maintained accurate and up-to-date documentation of patient progress, facilitating effective communication among healthcare team members.
- Ensured a safe and supportive environment for patients through close monitoring and crisis management techniques.
- Treated clients and families with respect and dignity.
- Took and monitored vital signs, administered medications, and managed patient behavior.
- Implemented behavior modification strategies based on individual patient needs, contributing to improved functioning within daily life activities.
- Provided compassionate support to patients during group therapy sessions, fostering trust and open communication.
- Assisted in patient goal-setting and regularly monitored progress, celebrating successes and addressing barriers to achievement.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting individual privacy rights.
EVS Technician
Northern Light Acadia Hospital
03.2014 - 07.2018
- Delivered exceptional customer service when interacting with patients, family members, visitors, and colleagues alike, fostering a positive atmosphere within the hospital environment .
- Promoted a healthy environment for patients, visitors, and staff through diligent maintenance of high cleanliness standards.
- Supported hospital operations through timely completion of cleaning assignments, contributing to a well-maintained facility.
- Enhanced patient satisfaction by ensuring a clean and safe environment in all hospital areas.
- Demonstrated strong time management skills, ensuring the completion of all assigned tasks within designated deadlines while maintaining high-quality work standards.
- Contributed to effective communication among team members by participating in regular meetings and training sessions.
- Emptied and decontaminated trash containers to efficiently reduce waste.
- Performed deep-cleaning projects as needed to maintain optimal cleanliness throughout the facility over time.
- Reduced the risk of infection by properly disposing of hazardous materials and maintaining strict hygiene protocols.
- Assisted in emergency situations requiring immediate attention or cleanup, demonstrating adaptability under pressure.
Education
Diploma - Culinary Arts
Schenck High School
East Millinocket, ME06.2000
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- Detail-oriented
- Superior customer service
- Relationship building and management
- Conflict de-escalation
- Conflict resolution techniques
- Document management
Timeline
Security Officer
City of Bangor
05.2025 - Current
EVS Technician
Northern Light Acadia Hospital
01.2025 - 03.2025
Psychiatric Technician
Northern Light Acadia Hospital
03.2024 - 08.2024
EVS Technician
Northern Light Acadia Hospital
06.2020 - 03.2024
Psychiatric Technician
Northern Light Acadia Hospital
07.2018 - 06.2020
EVS Technician
Northern Light Acadia Hospital
03.2014 - 07.2018
Diploma - Culinary Arts
Schenck High School
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