Wendi Munson

• Work with 15-20 Campground Owners/Managers to produce a high quality Guide for guests.
• Work closely with businesses to provide advertisement opportunities within the Guide.
• Educate managers about MYSites Reservation Software.

• Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
• Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
• Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
• Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
• Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
• Assisted guests with reservation modifications, resolving any issues promptly and professionally.
• Enhanced guest satisfaction by providing exceptional customer service at the front desk.
• Developed strong rapport with returning guests to foster loyalty and repeat business.
• Provided recommendations to guests on local attractions and dining, enriching their stay.
• Streamlined up to 100 per day check-in and check-out processes for increased efficiency and guest convenience.

• Managed day-to-day business operations.
• Consulted with guests to assess needs and propose optimal solutions.
• Trained and motivated employees to perform daily business functions.
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
• Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Implemented marketing strategies to increase brand awareness and attract new customers.

• Adhered to strict HIPAA guidelines to protect patient privacy.
• Checked patient insurance, demographic, and health history to keep information current.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Maintained current and accurate medical records for patients.
• Supported office staff/doctors and operational requirements with administrative tasks.
• Performed various administrative tasks by filing, copying and faxing documents.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

* Mowed and groomed clients properties seasonally

* Member of snowplowing team during Winter

* Split and delivered firewood seasonally