Ella Fletcher
Jacksonville,FL
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Very responsible with all tasks, and inviting to all customers.
Overview
5
5
years of professional experience
Work History
Consultant
The Bridal Outlet
Jacksonville Beach, Florida
12.2023 - Current
- Developed and implemented customized strategies to meet client needs.
- Conducted research and analysis of market trends, customer behaviors, and competitive landscape.
- Provided advice on operational processes, business development initiatives, organizational changes and other areas of improvement.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Set specific goals for projects to measure progress and evaluate end results.
- Analyzed key performance indicators to identify effective strategies.
Server
Pappagallos
Satellite Beach, FL
06.2022 - Current
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Trained new employees on restaurant procedures and plating techniques.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Cashier
Mclean County Baseball
Bloomington, IL
10.2019 - 05.2021
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Directed cleaning, trash removal and sanitation procedures to keep aisles and register area organized.
- Provided exceptional service to high volume of daily customers.
Education
High School Diploma -
Normal Community High School
Normal, IL05.2021
Skills
- Cash Handling
- POS Systems
- Customer Service
- Cleaning and Sanitizing
- Detail-Oriented
- Customer Relations
- Honest and Dependable
- Menu Knowledge
- Cutting and Slicing Techniques
- Food Preparation
- Cleaning and Organization
- Team Player
- Warm and Friendly
- Relationship Building
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Consultant
The Bridal Outlet
12.2023 - Current
Server
Pappagallos
06.2022 - Current
Cashier
Mclean County Baseball
10.2019 - 05.2021
High School Diploma -
Normal Community High School
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