Wendi Roberts
Mount Pulaski,IL
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
30
30
years of professional experience
Work History
Patient Service Representative
Springfield Clinic
09.2014 - Current
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Processed medication prior authorizations accurately and efficiently.
- Resolved patient inquiries and concerns, ensuring high levels of satisfaction and support.
- Collaborated with medical staff to ensure seamless patient experiences throughout care journey.
- Handled customer service inquiries in person, via telephone and through email.
- Facilitated communication between patients and various departments and staff.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Built and maintained positive working relationships with patients and staff.
- Provided excellent customer service to patients and medical staff.
Head Teller
Credit Union 1
10.1995 - 08.2013
- Supervised daily cash handling operations, ensuring compliance with bank policies and security protocols.
- Trained and mentored junior tellers, enhancing team performance and service quality.
- Maintained accurate records of transactions and resolved discrepancies to ensure financial integrity.
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Replenished ATM funds in empty canisters prior to validation process.
- Assisted members with account inquiries, resolving issues promptly to ensure satisfaction.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
- Coordinated workflow among tellers, assigning tasks and monitoring performance for optimal efficiency during peak hours.
- Reduced errors in transactions with vigilant attention to detail and adherence to banking regulations.
- Implemented cross-selling techniques to promote bank products, contributing to increased revenue generation.
- Ensured a secure working environment by adhering to strict security protocols and conducting regular audits.
- Mentored junior tellers, fostering professional development and growth within the team.
- Investigated and promptly resolved issues with member accounts.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Promoted an inclusive team environment that fostered collaboration, continuous learning, and employee growth.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
- Mentored and trained new tellers on bank procedures and member service standards.
Education
High School Diploma -
Riverton High School
Riverton, ILSkills
- Customer service
- Appointment scheduling
- Medical terminology
- Data entry proficiency
- Conflict resolution
- Verbal and written communication
- Patient follow-up
- Attention to detail
- Punctual and hardworking
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Flexible work hoursTeam Building / Company RetreatsPaid time off401k matchStock Options / Equity / Profit SharingCompany CultureWork from home optionTimeline
Patient Service Representative
Springfield Clinic
09.2014 - Current
Head Teller
Credit Union 1
10.1995 - 08.2013
High School Diploma -
Riverton High School
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