Wendi Williams
Grand Prairie,TX
Summary
Motivated professional with over 20 years in B2C/B2B customer focused relations and sales should lives in optimism daily. Proficiency in resolving customer issues, managing various tasks, cross-train style learning, and team collaboration for better processes comes naturally. If team empowerment is present, work is not a matter of control, but of strength.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative and Sales
Randstad
02.2022 - Current
- Showcase personalized B2C customer/AE support for L'Oreal's Skinceuticals division | Transitions into various sales interactions by scaling customers toward their desired products | Build account retention relationships assisting our team in error reduction/inquiries/sales cadence daily
- Collectively problem solve account issues, process updates, and product knowledge | Manage call/email queue at 98% QA score with SasS tools AWS, SAP and Salesforce | Strong adaptable skills
- Effective and swift collaboration with divisional credit/finance department handling accounts order concerns regarding billing, invoicing, and credit card issues | Deliver continual customer service beyond the sale leaving customer/AE educated
Customer Support Associate
All American Balloons
09.2021 - 02.2022
- Assisted with sales for wholesale balloon accounts, decorators, and general public with single/bulk orders | Constant inventory management and product knowledge
- Provided primary customer support to internal and external customers | High levels of multi-tasking
Customer Service Representative
RANDSTAD
10.2020 - 05.2021
- Maintained focused sales throughout 85% of the US for Essilor of America who carried contact lens and eye glass lens for optometrist accounts | Critical forward-thinking strategies aimed at customer needs during COVID lockdown at Oregon plant
- Remotely conducted research to resolve customer requests promptly due to short staff and logistic delays
Owner/Wedding Planner
Oak Bridal Luxury Concierge LLC
12.2017 - 01.2020
- Educated and presented wedding planning services for smaller, intimate weddings | Negotiated terms and pricing for couple to keep realistic budgeting/dream requests at for-front
- Created and designed tailor-made wedding plans to keep client happy, cultivate referral, and steadily provide empathy | Showcased and organized persuasive vision boards while remaining a patient active listener
Auto Booking and Funding Analyst
Chase
12.2016 - 12.2017
- Helped auto dealers/auto dealership reps with financially funding auto loans approved by credit and underwriting | Performed detailed research and problem solving of items needed to qualify a customer
- Engaged in the Employee Committee for team/site bonding to boost employee morale and creative cross-collaboration | Developed strong leadership for continued diversity and inclusive round tables
Mortgage Document Specialist
Bank of America
04.2013 - 12.2016
- Prepared mortgage loan documents and managed structured processes to keep project deadlines at 100% QA pass rate
- Cross-trained and led a team of 22 people with achieving 1+ million dollar paper loans to digital vault sweep before | Helped to coordinate and create process's to function in strategic cycle methods to decrease errors
- Participated as a member of the Spirit Committee member at department/site level focused on employee engagement, recognition, and teamwork for 200+ employees and managers quarterly
Education
Associate of Applied Science - Sales, Merchandising, And Marketing
Wade College
Dallas, TX05.2008
Skills
- Customer Relations
- Account Retention
- Self-Disciplined
- Confident Negotiator
- Brand Representation
- Scrum and Agile Methodologies
- Time Management
- Rational Leadership
- Swift Problem Solving
- Humble Learner
- Creative Thinking
Objective
As an experienced dreamer who seeks more, next chapters and opportunities have to align with the peace created in my space physically and career wise. Being passionate for change in the work place that positively affects an organization's future is a huge part of my personal WHY. "Choose to be a work in progress "- Wendi Williams
Certification
- Certified Scrum Master, Scrum Alliance, 10/01/23, Present
- Agile Project Management w/ Google Grow, Coursera, 10/01/23, Present
Timeline
Customer Service Representative and Sales
Randstad
02.2022 - Current
Customer Support Associate
All American Balloons
09.2021 - 02.2022
Customer Service Representative
RANDSTAD
10.2020 - 05.2021
Owner/Wedding Planner
Oak Bridal Luxury Concierge LLC
12.2017 - 01.2020
Auto Booking and Funding Analyst
Chase
12.2016 - 12.2017
Mortgage Document Specialist
Bank of America
04.2013 - 12.2016
Associate of Applied Science - Sales, Merchandising, And Marketing
Wade College
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