Wendie Robinson
Windcrest,Texas
Summary
Strategic, results-driven healthcare leader with a proven track record in successfully developing improved processes to execute KPIs. Spearheaded cross-functional initiatives that enhanced employee engagement and productivity, while implementing training materials that drove quality assurance. Adept at stakeholder collaboration and utilizing analytical platforms to achieve organizational goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
VP Clinical Shared Services, Health Equity, Access
AccentCare Hospice
03.2025 - Current
- Development of department KPIs: decreasing the percentage of after-hours escalations, improving response time, and increasing overall productivity.
- Collaborate with key stakeholders to review processes, identify needs, and implement changes to improve quality documentation.
- Increase employee engagement across departments through leadership development initiatives.
- Utilize analytic platforms such as Qlik, MUSE, and Tableau to support strategic planning and KPI execution.
- Creation of training content to support increased conversion rates across service lines (Hospice, Home Health, Personal Care Services).
- Identified gaps in the organizational Emergency Preparedness Plan and collaborated with cross-functional teams to ensure all service lines are captured.
- CMS GUIDE Program Lead
Senior Director - Access Services
AccentCare Hospice
05.2020 - 03.2025
- Built an after-hours clinical department from conception to full execution with 40 FTEs.
- Increased referral response time and admission capacity by partnering with Business Operations and Business Development to build a depth chart model and SOP.
- Enhance end-user satisfaction and maximize the quality of clinical documentation through collaboration with IT/EMR teams.
- Improve after-hours outcomes through the development of a best practice playbook.
- Increased Hospice Visits in Last Days of Life (HVLDL) by leveraging MUSE analytics in the after-hours process.
- Key member on the Protocol Development Team.
National Director - Clinical Operations
AccentCare Hospice
04.2016 - 05.2020
- Decrease PPD costs of pharmacy, DME, and supplies through organizational 360 process and communication with external stakeholders.
- Developed and implemented a productivity tool to decrease staffing cost overages.
- Improved community partner and caregiver relationships by working with clinical operations to develop 'call us first' strategies.
- Drove patient and staff experience utilizing RCA and FOCUS-PDCA methodologies, while working with the R&D team.
Director- Education & Staff Development
AccentCare Hospice
07.2014 - 04.2016
- Onboarding, orientation, and ongoing training for interdisciplinary team members across multiple sites.
- Supported increased census and market differentiation by co-leading the creation of the Cardiac Care Program to improve quality care and prevent hospitalizations.
RN Case Manager
AccentCare Hospice
09.2013 - 07.2014
- Case-managed patients with life-limiting illnesses, as part of the interdisciplinary team.
- Collaborated with leaders at IL/AL/memory care, skilled nursing, private care, and group homes.
Registered Nurse
Tomball Regional Medical Center
12.2012 - 11.2013
- Charge nurse on a skilled unit, floating to other units.
- Aided in the implementation of a new electronic health record; trained all disciplines within the hospital, including physicians.
Licensed Practical Nurse | Registered Nurse
Citizens Medical Center
05.2011 - 05.2013
- Oversaw patient care in med-surg unit, managing diverse clinical presentations and providing support to other units as necessary.
LPN Charge Nurse
Texan Nursing and Rehab
01.2007 - 04.2011
- Supporting long-term care residents, as well as skilled residents.
Education
Master of Science - Nursing Leadership
Texas A&M University
Corpus Christi, TX01-2015
Bachelor of Science - Nursing
Texas Tech University
Lubbock, TX01-2013
Associate of Science - Nursing
Victoria College
Victoria, TX01-2012
Skills
- KPI development
- Process improvement
- Employee engagement
- Training content creation
- Stakeholder collaboration
- Clinical documentation
- Quality assurance
- Leadership development
- Regulatory compliance
Certification
- Currently working on NE-BC and CPHQ, projected completion 12/2025
Timeline
VP Clinical Shared Services, Health Equity, Access
AccentCare Hospice
03.2025 - Current
Senior Director - Access Services
AccentCare Hospice
05.2020 - 03.2025
National Director - Clinical Operations
AccentCare Hospice
04.2016 - 05.2020
Director- Education & Staff Development
AccentCare Hospice
07.2014 - 04.2016
RN Case Manager
AccentCare Hospice
09.2013 - 07.2014
Registered Nurse
Tomball Regional Medical Center
12.2012 - 11.2013
Licensed Practical Nurse | Registered Nurse
Citizens Medical Center
05.2011 - 05.2013
LPN Charge Nurse
Texan Nursing and Rehab
01.2007 - 04.2011
Master of Science - Nursing Leadership
Texas A&M University
Bachelor of Science - Nursing
Texas Tech University
Associate of Science - Nursing
Victoria College