Wendie A. Graham
Overview
7
7
years of professional experience
Work History
Bartender/Server
Double Tree Hilton
02.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Server
Hooters Bar And Grill
01.2020 - 12.2023
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Established rapport with regular customers, fostering loyalty through exceptional service.
- Stayed up-to-date on menu changes to help customers make food choices.
Server/Restaurant Hostess
Castaways Restaurant
05.2017 - 06.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Front Desk Receptionist
Cal State University San Bernardino
08.2018 - 12.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Volunteer/Highschool Program "Best Buddies"
Cajon High School
09.2017 - 02.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
High School Diploma -
Cajon High School
San Bernardino, CABachelor of Science - Kinesiology/Exercise Since
California State University, San Bernardino
San Bernardino, CA06.2023
Timeline
Bartender/Server
Double Tree Hilton
02.2024 - Current
Server
Hooters Bar And Grill
01.2020 - 12.2023
Front Desk Receptionist
Cal State University San Bernardino
08.2018 - 12.2018
Volunteer/Highschool Program "Best Buddies"
Cajon High School
09.2017 - 02.2018
Server/Restaurant Hostess
Castaways Restaurant
05.2017 - 06.2019
High School Diploma -
Cajon High School
Bachelor of Science - Kinesiology/Exercise Since
California State University, San Bernardino