Wendoling Juarez-Thompson
Houston
Summary
Known for boosting team morale and optimizing patient care processes. Expertise in maintaining high standards of customer service, ready to contribute to impactful operational improvements. Proactive, energetic, and committed to team success of achieving organizational goals.
Overview
3
3
years of professional experience
Work History
Manager
Doctors Clinic Houston
2023.10 - 2026.02
- Oversaw daily clinic operations, ensuring efficient patient flow and satisfaction.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service.
- Managed inventory control
- Implemented scheduling system improvements, reducing appointment wait times significantly.
- Managed and motivated employees to be productive and engaged in work; always boosting team morale
- Opened and closed location and monitored shift changes to uphold successful staffing coverage.
- Assisted in covering front desk duties such as patient registration, data entry, daily charges ,checking in and out, scanning/uploading documents, and daily close outs.
- Collaborated with healthcare providers to streamline patient care processes, communication with the patients, and in-house referrals.
Manager
Amazing Lash Studio
2023.01 - 2023.06
- Coordinated staff performance evaluations to promote professional development that would allow my team to reach their weekly sales goal.
- Accomplished multiple tasks within established timeframes.
- Developed process enhancements that increased team productivity and service quality.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed inventory control on lash size and shape, optimizing supply usage and minimizing waste.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions with a professional demeanor
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Boosted employee morale and reduced turnover by implementation of rewards and recognition
- Marketing to attract new customers and promote business.
- Opening and/or closing location
- Daily close outs and weekly bank deposits
Education
High School Diploma -
Spring Woods High School
Houston, TXSkills
- Customer service
- Time management
- Decision-making
- Verbal and written communication
- Conflict resolution
- Problem-solving aptitude
- Work prioritization
- Teamwork and collaboration
- Multitasking Abilities
- Positive attitude
- Adaptability and flexibility
- Professional and courteous
Languages
Spanish
Native or Bilingual
Timeline
Manager
Doctors Clinic Houston
2023.10 - 2026.02
Manager
Amazing Lash Studio
2023.01 - 2023.06
High School Diploma -
Spring Woods High School