Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Quote
Work Availability
BusinessAnalyst
Wendy Allen

Wendy Allen

Media,PA

Summary

Results-driven Customer Support Manager with expertise in customer resolution, quality assurance, and training. Skilled in persuasive communication to support and set up teams for success. Hardworking and reliable with excellent attention to detail, managing processes and timelines effectively.

Overview

28
28
years of professional experience

Work History

Manager of Customer Excellence

BrynDana International dba ColorBond Paint
Media, PA
09.2010 - 06.2024
  • Developed a customer service excellence program to enhance customer satisfaction.
  • Delivered comprehensive technical support for customers, addressing inquiries about product features and usage.
  • Ensured customers' concerns were addressed promptly and accurately.
  • Suggested changes to enhance customer service team's performance.
  • Developed excellent customer relationships through skilled communication and attentive listening.
  • Verified consistency, quality, and conformance of completed work.

Distribution Supervisor and Buyer

QVC
West Chester, PA
09.1996 - 07.2006
  • Distribution Supervised and coordinated daily activities of warehouse personnel to ensure efficient operation.
  • Conducted performance reviews for team members and provided feedback on areas for improvement.
  • Managed daily activities of hourly workers, such as setting goals, providing guidance and assigning tasks.
  • Led team of quality inspectors on domestic and international audits of jewelry prior to shipping.
  • Buyer developed sourcing plans by researching new products and suppliers that meet organizational requirements.
  • Participated in negotiations with vendors concerning prices, delivery schedules, and shipping.
  • Analyzed trends and competitor data to identify opportunities for cost savings.
  • Attended industry trade shows and conferences to keep up with product development trends.

Education

Bachelor of Science - Business Economics

Bloomsburg University of Pennsylvania
Bloomsburg, PA

Skills

  • Relationship Building
  • Customer Needs Assessment
  • Client relations and retention
  • Operational Excellence
  • Account Management
  • Handling Escalations
  • Complaint resolution
  • Decision-Making
  • Cross-Functional Collaboration
  • Time Management
  • Training programs
  • Quality Assurance
  • Warehouse Management

Affiliations

  • Volunteer in the Community - VP of Recreation Board which plans activities for all ages
  • Leader of Parent Teacher Association - President in the Middle School and High School.
  • Thrift Shopping - Reduce our carbon footprint by buying secondhand items and donating to local thrift stores.
  • Gardening - Create areas outside to enjoy.

References

References available upon request.

Timeline

Manager of Customer Excellence

BrynDana International dba ColorBond Paint
09.2010 - 06.2024

Distribution Supervisor and Buyer

QVC
09.1996 - 07.2006

Bachelor of Science - Business Economics

Bloomsburg University of Pennsylvania

Quote

“It's not where you start or even what happens to you along the way that's important. What is important is that you persevere and never give up on yourself.”
Zig Ziglar

Work Availability

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