Wendy Alvarado
Houston
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
Work History
CSR - Customer Service Representative
Connexus Resource Group
10.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Process payments for car agencies in a payment center (remote) and receive inbound calls to help customers process payments in a timely professional matter.
Consultant Customer Sales Representative
Arce Auto Sales
06.2016 - 01.2018
- Worked independently with minimal supervision.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Negotiated prices, terms of sales and service agreements.
- Set and achieved company defined sales goals.
- Exceptional computer skills
- Greeted customers at arrival to build positive relationships and discuss vehicles
- Responded to inquires from potential customers via email and telephone
- Managed sales negotiations and financing options
- Finalized documentation for contracts, purchased receipts, vehicle registrations and dealer files.
Retail Customer Service Associate
Aircom Wireless
01.2015 - 01.2016
- Kept customer spaces clean, neat and organized for maximum appeal.
- Distributed information to in-store guests and answered questions to serve needs and drive sales.
- Upsold and cross-sold customers on available products and services, consistently exceeding sales targets with proactive strategies.
- Recommended appropriate services to customers and helped overcome objections with persuasive communication style.
- Tracked sales and service activities and prepared daily reports for management review and analysis
- Assisted customers in making informed purchase choices and selecting products.
- Attended to customer complaints and processed product return or replacement requests.
- Processed customer payments, generated bills and filled out warranty cards.
Education
Obtain Certifications CCA/CPC - MEDICAL CODING SPECIALIST
U.S Career Institute
2001 Lowe St, Fort Collins, CO 8052508.2024
High School Diploma -
North Forest High School
Houston, TX06.2014
Skills
- Retail Sales Customer Service
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Office
- Microsoft Excel
- Computer Proficiency
- Entry level Medical Terminology Knowledge
- Entry level Diagnostic Codes
- Entry level ICD-10-CM (International Classification of Disease Systems)
- Anatomy/ Physiology/ pathophysiology
- Entry level Data Verification
- Entry level ICD-10-PCS ( international system of medical classification used for Procedural coding
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
CSR - Customer Service Representative
Connexus Resource Group
10.2022 - Current
Consultant Customer Sales Representative
Arce Auto Sales
06.2016 - 01.2018
Retail Customer Service Associate
Aircom Wireless
01.2015 - 01.2016
Obtain Certifications CCA/CPC - MEDICAL CODING SPECIALIST
U.S Career Institute
High School Diploma -
North Forest High School
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