Wendy Alvarado Martinez
Houston,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Technical support specialist position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Connexus Resource Group
10.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Process payments for car agencies in a payment center (remote) and receive inbound calls to help customers process payments in a timely professional matter
Consultant Customer Sales Representative
Arce Auto Sales
06.2016 - 01.2018
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
- Greeted customers at arrival to build positive relationships and discuss vehicles
- Responded to inquires from potential customers via email and telephone
- Finalized documentation for contracts, purchased receipts, vehicle registrations and dealer files
Retail Customer Service Associate
Aircom Wireless
01.2015 - 01.2016
- Kept customer spaces clean, neat and organized for maximum appeal.
- Recommended appropriate services to customers and helped overcome objections with persuasive communication style.
- Protected products from damage by using proper packaging and bagging techniques.
- Fulfilled customers' special requests for merchandise and delivery times.
- Tracked sales and service activities and prepared daily reports for management review and analysis
- Attended to customer complaints and processed product return or replacement requests
- Processed customer payments, generated bills and filled out warranty cards.
Education
Certificate - Medical Coding
U.S Career Institute
2001 Lowe St, Fort Collins, CO 8052508.2024
Skills
- Customer Service
- Business Development Understanding
- Microsoft Office
- Entering raw data into a spreadsheet, document or database
- Understanding of basic software
- Operating Systems
- Research and data collection
- Technical Support
- Organizational Skills
- Problem-Solving Ability
- Documentation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Japanese
Elementary
Timeline
Customer Service Representative
Connexus Resource Group
10.2022 - Current
Consultant Customer Sales Representative
Arce Auto Sales
06.2016 - 01.2018
Retail Customer Service Associate
Aircom Wireless
01.2015 - 01.2016
Certificate - Medical Coding
U.S Career Institute
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