Wendy-Ann Francis
Montego Bay,jm
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cocktail Server
Sandals Resort Montego Bay
01.2025 - 12.2025
- Delivered exceptional customer service in fast-paced bar environment.
- Collaborated with event planners to design engaging routines tailored to specific themes.
- Developed unique acts that showcased creativity and adaptability in various environments.
- Engaged audiences through dynamic performances, enhancing entertainment value.
- Coordinated with technical teams to ensure seamless integration of sound and lighting effects.
Hotel Poster
Grand Palladium Hotel
01.2024 - 01.2024
- Self-motivated, with a strong sense of personal responsibility.
- Managed multiple drink orders efficiently during peak hours.
- Collaborated with bartenders to ensure timely service and quality drinks.
Entertainer
Hedonism hotel &Beach resort
01.2023 - 01.2024
- Assisted guests with luggage and provided directions to enhance their arrival experience.
- Ensured cleanliness and organization of lobby areas to maintain hotel standards.
- Collaborated with housekeeping to expedite room readiness for incoming guests.
- Delivered exceptional customer service by responding promptly
Customer Service Representative
Top Mart Clothing Store
01.2022 - 01.2023
- Maintained knowledge of store promotions and inventory to effectively inform customers.
- Processed transactions accurately using point-of-sale systems, enhancing checkout efficiency.
- Collaborated with team members to achieve daily operational goals and improve service quality.
Education
High School Diploma -
Heart Trust
Montego Bay06.2021
High School Diploma -
Cambridge High School
Montego Bay07.2018
Skills
- Leadership
- Teamwork
- Process development
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
Accomplishments
- Contributed to the establishment winning a AAA Five Diamond Award.
Certification
customer service
AWARDS & ACHIEVEMENTS:
School Leaving Certificate
DUTIES CARRIED OUT ARE AS FOLLOW:
- Cocktail server/Bartender
- Entertainer
- Hotel Porter
- Customer Assistance
Languages
English
Full Professional
Timeline
Cocktail Server
Sandals Resort Montego Bay
01.2025 - 12.2025
Hotel Poster
Grand Palladium Hotel
01.2024 - 01.2024
Entertainer
Hedonism hotel &Beach resort
01.2023 - 01.2024
Customer Service Representative
Top Mart Clothing Store
01.2022 - 01.2023
High School Diploma -
Heart Trust
High School Diploma -
Cambridge High School