Tiffeney Alvarez
North Las Vegas,NV
Summary
Personable Cocktail Server skillful in serving diverse crowds of patrons. Well-versed in managing high-volume shifts while consistently performing with efficiency and enthusiasm. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Poised Loss Prevention Manager talented at planning and implementing loss prevention goals and profit improvement. Successful in planning and executing daily agendas and analyzing data for fraudulent activities. Excellent communication and negotiation skills.
Overview
11
11
years of professional experience
Work History
Cocktail Server
Station Casinos
08.2023 - Current
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Anticipated guest needs and provided proactive service.
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
- Maintained clean and organized bar area.
- Communicated with guests to record orders and assess needs.
- Maintained accuracy and efficiency when processing sales transactions.
- Checked guests' identification before serving alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Slot Host
JETT Gaming
08.2023 - 11.2023
- Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
- Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests and amenities and issuing comps.
- Maintained detailed familiarity with high-value players and guests of casino and researched and identified most valuable players and guests in distinctive time frames.
Asset Protection Manager
Wal-Mart
10.2022 - 10.2023
- Followed strict safety protocols to ensure protection of associates and customers
- Implemented asset protection strategies to reduce incidents of theft and shoplifting
- Monitored store security and enforced asset protection policies
- Conducted inventory audits to ensure accurate stock levels and identify areas of asset protection
- Detected, deters, investigated and resolved violations of company policy and criminal activity
- Investigated alleged fraud and other alleged illegal activity and reported to authorities
- Complied with company policy, procedures and standard of ethics and integrity by implementing related action plans using best business practices.
Digital Team Lead
Wal-Mart
10.2018 - 11.2022
- Led and participated in team meetings by sharing resources information and tools
- Insured all online grocery shoppers are picking the best quality items for customers
- Oversaw the dispensing process to insure quick and efficient pickup for our customers and third party delivery drivers
- Managed a team of 80 picking, dispensing and quality assurance associates
- Supported the company goals of adapting to new digital online shopping processes
- Taught and trained new associates on proper processes for picking and dispensing orders
- Exceeded customers' expectations with quality, accuracy and excellent customer service.
Bartender
Hard Hats Sports Bar
06.2012 - 12.2019
- Prepared alcohol or non-alcohol beverages for guests
- Interacted with customers, took orders and served snacks upon request
- Maintained a clean and organized work space
- Abided by state regulated safety protocols
- Defused any tense situations between bar patrons
- Provided excellent customer service, making guests feel welcome and always willing to offer suggestions.
Department Manager
Wal-Mart
06.2017 - 10.2018
- Analyzed and evaluated departmental performance, resulting in a 25% improvement in one year
- Provided effective leadership and direction to department staff
- Developed and maintained a positive working environment
- Developed and implemented training plans for associates
- Set up featured with high price margin to increase sales.
Customer Service Manager
Wal-Mart
10.2014 - 06.2016
- Monitored customer service performance and conducted regular performance reviews to ensure that customer service goals were met
- Trained and supervised a team of customer service associates and cashiers to ensure that customers were handled in a timely and professional manner
- Developed and implemented customer service policies that improved customer experience
- Handled customer complaints calmly and professionally, resolving issues in a timely manner
- Processed cash and card transactions using POS
- Followed company policies and procedures to maintain security and integrity of customer data.
Education
Royal Bartending School
Pomona, CAColony High
Ontario, CASkills
- Time Management
- Customer Service
- Food service
- Leadership
- Cash Handling
- Manager
- Bartender Experience
- Loss Prevention
- Problem Resolution
- POS System Operation
- Safe Food Handling
- Accurate Cash Handling
- Bar Terminology
- Order Accuracy
- Knowledge of Identification Regulations
Timeline
Cocktail Server
Station Casinos
08.2023 - Current
Slot Host
JETT Gaming
08.2023 - 11.2023
Asset Protection Manager
Wal-Mart
10.2022 - 10.2023
Digital Team Lead
Wal-Mart
10.2018 - 11.2022
Department Manager
Wal-Mart
06.2017 - 10.2018
Customer Service Manager
Wal-Mart
10.2014 - 06.2016
Bartender
Hard Hats Sports Bar
06.2012 - 12.2019
Royal Bartending School
Colony High
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