Wendy-Anne Stone

• Managed tenant relations, resolving complaints and maintaining positive communication across park residents.
• Coordinated rent collection, processed payments, and followed up on delinquent accounts.
• Inspected lots, common areas, and vacant units to ensure safety and compliance.
• Scheduled maintenance requests, prioritized repairs, and communicated updates with vendors and residents.
• Enforced community rules, documenting violations and supporting consistent lease compliance.
• Addressed emergency issues promptly, reducing disruption and maintaining park operations.
• Oversaw move-in and move-out processes, verifying site readiness and utility coordination.
• Prepared occupancy records, lease files, and resident documentation with accuracy.
• Provided exceptional customer service to both current residents and potential tenants during inquiries or tours.
• Established proactive communication channels with residents to address their needs effectively.
• Collaborated with maintenance staff to ensure timely completion of work orders and upkeep of common areas.
• Developed strong relationships with tenants to foster a sense of community within the mobile home park.
• Enhanced tenant satisfaction by addressing and resolving concerns in a timely manner.
• Maintained a safe and clean community, conducting regular inspections and coordinating necessary repairs.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Collected and maintained careful records of rental payments and payment dates.
• Communicated effectively with owners, residents, and on-site associates.
• Implemented and enforced policies and procedures to maintain properties to highest standards.
• Delivered emergency 24-hour on-call service for tenants on building issues.
• Responded to Common Area Maintenance (CAM) inquiries.

• Assisted customers with accurate parts lookup using catalog systems and vehicle fitment data.
• Recommended compatible components based on make, model, year, and engine specifications.
• Processed special orders, returns, and exchanges while maintaining accurate transaction records.
• Verified inventory levels, stocked merchandise, and replenished fast-moving automotive parts.
• Supported commercial and retail customers with product availability, pricing, and order status updates.
• Resolved fitment issues by cross-referencing part numbers, diagrams, and manufacturer references.
• Maintained organized counter, stockroom, and displays to improve parts retrieval efficiency.
• Guided team members on product knowledge, catalog navigation, and customer service procedures.
• Enhanced sales performance with personalized customer service and in-depth knowledge of products.
• Issued parts to technicians to complete customers' repairs.
• Coordinated special orders for hard-to-find or unique items, resulting in increased revenue opportunities.
• Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
• Improved customer satisfaction by providing expert advice on automotive parts and their applications.
• Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
• Assisted customers in identifying the correct parts for their vehicles, ensuring optimal performance and reduced returns.
• Strengthened client relations by proactively following up on orders and maintaining open lines of communication.
• Maintained a clean and organized work environment, adhering to safety guidelines and regulations.
• Worked with vendors to place new orders, handle shortage, and resolve defective parts issues.
• Managed warranty claims processing, ensuring timely resolution for both customers and vendors.
• Increased store revenue by cross-selling products and upselling services to customers.
• Streamlined inventory management by implementing an efficient organization system for easy access to parts.
• Resolved customer complaints promptly, demonstrating professionalism and empathy.
• Provided technical support to customers regarding installation or troubleshooting of automotive parts issues.
• Crosssold related products when appropriate based on identified needs of clients.
• Increased repeat business through exceptional customer service and building rapport with clients.
• Served customers in-store and by telephone to answer questions and place orders.
• Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
• Tracked parts use and charged items to customer accounts for billing.
• Utilized computer systems to efficiently manage orders, track inventory levels, and generate reports for management review.
• Conducted regular inventory audits to maintain accurate stock levels and reduce shrinkage.
• Organized parts storage and stocked inventory according to established guidelines.
• Researched vehicles and parts via physical catalogs and electronic means.
• Reached out to vendors outside usual network to find parts not available from traditional sources.
• Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
• Conducted cash handling, credit card transactions, and register closeout at end of business day.
• Adhered to company guidelines for performance and compliance.
• Ordered parts from various distributors to fulfill demands.
• Maintained extensive understanding of common problems and methods for repair.
• Assisted customers in finding appropriate parts promptly.
• Completed sales and service documentation for customer and business records and provided receipts of purchase.
• Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
• Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
• Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
• Stocked and managed stock of parts.
• Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
• Maintained clean and neat parts counter and sales floor.
• Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
• Assisted customers by responding to complaints and offering updates on back-ordered parts.
• Examined returned parts for defects and exchanged defective parts or refunded money.
• Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
• Handled all customer service issues quickly to maintain high satisfaction levels.
• Advised customers on substitution or modification of parts to replace original manufacturer parts.
• Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Sorted and cased mail for rural routes, maintaining accurate sequence for efficient delivery.
• Delivered letters, parcels, and packages along assigned routes with consistent timeliness and care.
• Operated postal vehicles safely on rural roads, following traffic laws and delivery procedures.
• Verified addresses, postage, and package details to prevent misdelivery and service delays.
• Collected signatures and processed accountable mail according to postal regulations.
• Provided courteous customer service while handling inquiries, delivery issues, and parcel retrievals.
• Maintained delivery records and route organization to support accurate daily mail completion.
• Adapted to changing route conditions, weather, and workload while preserving delivery accuracy.
• Contributed to team success by assisting fellow carriers in completing their assigned routes when needed.
• Expedited package delivery during peak seasons, adapting to increased workload without sacrificing quality or speed of service.
• Maintained detailed records of all delivered items, ensuring accurate reporting and tracking capabilities for the post office.
• Elevated operational efficiency through regular maintenance checks of postal vehicles, ensuring consistently smooth operations.
• Sorted mail according to order of address appearance for easy access in field.
• Maintained records on customers with mail forwarding and change of address requests.
• Signed and received mail with signature requirements upon delivery and loading.
• Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
• Collaborated closely with other Rural Mail Carrier Associates, contributing to a supportive work environment focused on teamwork and communication.
• Fostered positive relationships with customers on assigned routes, enhancing overall satisfaction levels toward postal services offered.
• Prevented potential errors in delivery by double-checking labels on packages against official postal records before commencing with the route.
• Reduced instances of lost or misplaced mail through diligent attention to detail in sorting processes and organized storage methods within the vehicle.
• Ensured accurate deliveries by thoroughly verifying mailing addresses and cross-referencing with postal records.
• Maintained a clean and safe working environment within the postal vehicle, promoting optimal organization and efficiency.
• Demonstrated punctuality and reliability with consistent on-time arrivals for daily pickups at distribution centers.
• Provided exceptional customer service by addressing questions or concerns related to mail delivery in a timely manner.
• Managed time effectively to consistently meet deadlines for both mail pickup from distribution centers and final deliveries.
• Improved mail delivery efficiency by accurately sorting and organizing mail for designated routes.
• Increased customer trust by maintaining confidentiality of all delivered mail items, safeguarding sensitive information.
• Enhanced customer satisfaction by promptly delivering mail and packages to their corresponding destinations.
• Resolved complaints calmly and professionally to maintain customer satisfaction.
• Organized mail ahead of delivery runs for correct routing.
• Followed safety protocols and regulations while driving, upholding professional service reputation.
• Distributed items on time and to correct locations for punctual, professional mail services.
• Secured and properly stored packages for delivery to eliminate damage risks.
• Identified postage discrepancies and escalated for resolution to limit customer delays.
• Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
• Collected mail from post office boxes and distributed goods to correct addresses.
• Altered routes to accommodate changing conditions or road closures in delivery areas.
• Observed traffic and safety regulations for safe transport and delivery of mail.
• Directly interacted with customers to deliver mail, packages, and ordered goods.
• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
• Loaded and secured items in trucks to avoid damage to parcels during delivery.
• Communicated customer complaints, requests, and feedback to company management for swift resolution.

• Managed daily store operations, ensuring consistent customer service and smooth workflow.
• Supervised team performance, coaching associates on parts knowledge and sales techniques.
• Monitored inventory levels, coordinated stock replenishment, and reduced out-of-stock issues.
• Resolved customer concerns, providing accurate automotive parts recommendations and solutions.
• Supported merchandising standards, maintaining organized displays and strong product presentation.
• Enforced safety and compliance practices, protecting staff, customers, and inventory assets.
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.
• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Created and maintained safe and secure work environments for employees.
• Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
• Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Analyzed customer feedback and implemented strategies to improve customer experience.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
• Developed and maintained strong relationships with vendors to facilitate timely product delivery.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Interacted well with customers to build connections and nurture relationships.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Reported issues to higher management with great detail.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Trained new employees on product knowledge, company policies, and effective sales techniques.
• Collaborated with team members to optimize store operations and achieve sales goals.
• Performed quality control checks on incoming shipments before adding them into inventory.
• Trained and mentored junior employees on regulations, best practices, and performance strategies.
• Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
• Read and studied catalogs to identify new market parts and capitalize on emerging trends.
• Assisted customers with accurate parts lookup using catalog systems and vehicle fitment data.
• Recommended compatible components based on make, model, year, and engine specifications.
• Processed special orders, returns, and exchanges while maintaining accurate transaction records.
• Verified inventory levels, stocked merchandise, and replenished fast-moving automotive parts.
• Supported commercial and retail customers with product availability, pricing, and order status updates.
• Resolved fitment issues by cross-referencing part numbers, diagrams, and manufacturer references.
• Maintained organized counter, stockroom, and displays to improve parts retrieval efficiency.
• Guided team members on product knowledge, catalog navigation, and customer service procedures.
• Enhanced sales performance with personalized customer service and in-depth knowledge of products.
• Issued parts to technicians to complete customers' repairs.
• Coordinated special orders for hard-to-find or unique items, resulting in increased revenue opportunities.
• Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
• Improved customer satisfaction by providing expert advice on automotive parts and their applications.
• Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
• Assisted customers in identifying the correct parts for their vehicles, ensuring optimal performance and reduced returns.
• Strengthened client relations by proactively following up on orders and maintaining open lines of communication.
• Maintained a clean and organized work environment, adhering to safety guidelines and regulations.
• Worked with vendors to place new orders, handle shortage, and resolve defective parts issues.
• Managed warranty claims processing, ensuring timely resolution for both customers and vendors.
• Resolved customer complaints promptly, demonstrating professionalism and empathy.
• Provided technical support to customers regarding installation or troubleshooting of automotive parts issues.
• Crosssold related products when appropriate based on identified needs of clients.
• Increased repeat business through exceptional customer service and building rapport with clients.
• Served customers in-store and by telephone to answer questions and place orders.
• Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
• Tracked parts use and charged items to customer accounts for billing.
• Utilized computer systems to efficiently manage orders, track inventory levels, and generate reports for management review.
• Conducted regular inventory audits to maintain accurate stock levels and reduce shrinkage.
• Organized parts storage and stocked inventory according to established guidelines.
• Researched vehicles and parts via physical catalogs and electronic means.
• Reached out to vendors outside usual network to find parts not available from traditional sources.
• Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
• Conducted cash handling, credit card transactions, and register closeout at end of business day.
• Adhered to company guidelines for performance and compliance.
• Ordered parts from various distributors to fulfill demands.
• Maintained extensive understanding of common problems and methods for repair.
• Assisted customers in finding appropriate parts promptly.
• Completed sales and service documentation for customer and business records and provided receipts of purchase.
• Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
• Stocked and managed stock of parts.
• Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
• Maintained clean and neat parts counter and sales floor.
• Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
• Assisted customers by responding to complaints and offering updates on back-ordered parts.
• Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
• Handled all customer service issues quickly to maintain high satisfaction levels.
• Advised customers on substitution or modification of parts to replace original manufacturer parts.

3.8 GPA

Biotechnology major

Psychology minor

• Honor Roll 1989-1994