Wendy Armstead
Davisburg,MI
Summary
Dynamic General Manager at R&G Quality Foods with a proven track record in operations management and team leadership. Expert in P&L management and customer relations, successfully enhancing sales and profitability. Skilled in training and coaching, fostering a collaborative environment that drives performance and efficiency. Committed to achieving organizational growth through strategic planning.
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
41
41
years of professional experience
1
1
Certification
Work History
General Manager
R&G Quality Foods
01.1984 - 06.2025
- Assisted in developing operational strategies to enhance team performance and efficiency.
- Supported daily management tasks, ensuring smooth workflow and adherence to company policies.
- Collaborated with team members to improve communication and foster a positive work environment.
- Learned safety protocols and best practices for maintaining workplace standards.
- Engaged in customer service initiatives, addressing inquiries and resolving issues promptly.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Participated in training sessions to build knowledge of industry tools and software systems.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
High School Diploma -
Brandon High
Ortonville, MISkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Customer relations
- Inventory control
- Staff supervision
- Goal setting
- Employee scheduling
- Staff training and development
- P&L management
- Labor cost controls
- Staffing
Certification
Servsafe Certified til 06/2030
Timeline
General Manager
R&G Quality Foods
01.1984 - 06.2025
High School Diploma -
Brandon High
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