Wendy A Tyson
Norfolk,VA
Summary
Dynamic and results-oriented professional with a proven track record at Portfolio Recovery Associates, enhancing customer satisfaction and fostering brand trust through effective problem-solving and excellent communication. Skilled in client retention strategies and multitasking, adept at maintaining organization and achieving goals. Demonstrates exceptional teamwork and collaboration abilities, ensuring client needs are met promptly and efficiently.
Overview
24
24
years of professional experience
Work History
Customer Solution Representative
Portfolio Recovery Associates LLC
04.2015 - 12.2024
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Maintained comprehensive knowledge of company offerings to provide accurate information to customers, fostering trust in the brand.
- Developed strong rapport with clients through consistent follow-ups on pending matters or requests, ensuring their needs were met promptly.
File Clerk
Nsc Technologies Worldwide Staffing
02.2012 - 01.2014
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Identified and corrected inconsistencies in filing systems for increased accuracy.
- Examined, categorized, and sorted incoming documents.
- Sorted and classified documents into appropriate filing systems for increased traceability.
Account Manager
Portfolio Recovery Associates LLC
08.2000 - 02.2009
Receiving inbound and Obound calls from customers
Oversee call center account reps and provide assistance with clients programs with other arising situations
Assist clients who need more personal attention
Education
Administrative Specialist - Business Communication
Tidewater Tech
Norfolk, Va.08.2000
Diploma - Business
Lake Taylor Senior High School
Norfolk,Va.08.1990
Skills
- Organization
- Goal setting and achievement
- Client retention strategies
- Teamwork and collaboration
- Record preparation
- Reporting and documentation
- Customer service
- Problem-solving skills
- Multitasking Abilities
- Calm and professional under pressure
- Excellent communication
- Understanding customer needs
- Effective communication
Timeline
Customer Solution Representative
Portfolio Recovery Associates LLC
04.2015 - 12.2024
File Clerk
Nsc Technologies Worldwide Staffing
02.2012 - 01.2014
Account Manager
Portfolio Recovery Associates LLC
08.2000 - 02.2009
Administrative Specialist - Business Communication
Tidewater Tech
Diploma - Business
Lake Taylor Senior High School
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