Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wendy Becerra

McKenzie,TN

Summary

Proven leader in food service management, notably with Dairy Queen Restaurant, where innovative inventory and portion control strategies boosted profitability. Skilled in operations management and staff leadership, I excel in enhancing customer satisfaction and team productivity. My approach combines critical thinking with creativity, driving both cost efficiency and service excellence.

Overview

23
23
years of professional experience

Work History

General Manager of Food Service

Dairy Queen Restaurant
McKenzie, TN
08.2014 - Current
  • Reduced food waste through better inventory management and portion control, leading to increased profitability.
  • Increased customer satisfaction by implementing effective staff training and performance management programs.
  • Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
  • Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.

Manager

McDonalds
Mckenzie
07.2001 - 08.2014
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Education

High School Diploma -

Mckenzie High School
Mckenzie, TN
05.2004

Skills

  • Operations Management
  • Cost Control
  • Creativity and Innovation
  • Marketing and Promotions
  • Customer Service
  • Food Preparation
  • Staff Leadership
  • Staff Supervision
  • Ordering Supplies
  • Hiring procedures
  • Portion Control
  • Production records
  • Price Negotiation
  • Food presentation
  • Nutrition knowledge
  • Reliable and Responsible
  • Critical Thinking

Timeline

General Manager of Food Service

Dairy Queen Restaurant
08.2014 - Current

Manager

McDonalds
07.2001 - 08.2014

High School Diploma -

Mckenzie High School
Wendy Becerra