Wendy Blackburn
Kimper,KY
Summary
Hardworking, reliable, and focused on going above and beyond to support the team and serve customers. Motivated to continue to learn and grow as a professional. Skilled team player with strong background in retail environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.
Overview
18
18
years of professional experience
Work History
Sales Supervisor
Harbor Freight
Pikeville, Kentucky
09.2020 - Current
- Processed cash, credit and check transactions with POS system and cash register.
- Supervised sales team, ensuring customer satisfaction and effective service delivery.
- Resolved customer complaints, providing solutions to enhance shopping experience.
- Demonstrated high level of customer service by engaging with customers and offering sales floor assistance.
Cashier Supervisor/ Human Resource Supervisor
Jcpenney
Pikeville, KY
06.2011 - 09.2020
- I was the supervisor over the Fine Jewelry department, Shoe department, Homes Department, and the Catalog department along with Human Resources.
- Handled the fine jewelry events by making a sale planner, setting sales goals for each associate and keeping track of sales.
- Supervised, trained and evaluated performance of sales associates in fine jewelry department.
- Supervised daily operations of fine jewelry department.
- Supervised daily operations and staff performance in fast-paced retail environment.
- Trained new cashiers on register procedures and customer service standards.
- Managed cash drawers, balancing funds at the beginning and end of shifts.
- Coordinated scheduling for cashier staff to ensure optimal coverage during peak hours.
- Trained new hires in the use of POS systems, store policies and procedures, safety protocols, and customer service expectations.
Assistant Manager
Advance America
Morristown, TN
10.2008 - 06.2011
- Assisted the center manager with day to day operations.
- Helped promote and sign up customers for our financial products and services.
- Built strong relationships with current and prospective customers, in person and over the phone.
- Managed customer concerns, and actively participated in customer transactions.
- Performed and documented collection calls, field visits, and any other approved collection activities.
CSR
Advance America
Camden, SC
12.2007 - 08.2008
- Assisted customers with opening new accounts and ensured all proper documentation was provided.
- Assisted with collection calls and field calls.
Education
High School Diploma -
Liberty County High School
Hinesville, GASkills
- Customer service excellence
- Retail operations
- Employee training
- Cash handling
- Problem-solving
- Multitasking
- Verbal communication
Timeline
Sales Supervisor
Harbor Freight
09.2020 - Current
Cashier Supervisor/ Human Resource Supervisor
Jcpenney
06.2011 - 09.2020
Assistant Manager
Advance America
10.2008 - 06.2011
CSR
Advance America
12.2007 - 08.2008
High School Diploma -
Liberty County High School