WENDY BOFILL
PLAINVIEW,NY
Summary
Compassionate Community Health Worker with more than 10 years of experience in fast-paced positions. Committed to helping community members improve wellness through hands-on high quality support and education.
Kind and energetic with outstanding manner. Bilingual and fluent in Spanish, offering solid comprehension of cultural diversity. Strong Advocate for Justice and Equity rights.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Enrollment and Engagement Specialist
PLANNED PARENTHOOD OF GREATER NEW YORK
NEW YORK, NY
08.2018 - Current
- First Contact and main point person with patients.
- Organizing, schedule, confirming and managing more than 400 hundred appointments in 2021.
- Ensure and confirm patients are schedule in locations and time convenient for them.
- Provide clients with accurate information regarding Planned Parenthood services, including questions pertaining to contraception options, STI, funding sources and insurance enrollment.
- Performed careful screening of applicant data to ascertain compliance with eligibility criteria for economic assistance and Enrollment assistance if it is eligible. Explained details and affordability options to patients with kindness and respect.
- Conducted interviews with possible interested consumers in PREP, explaining benefits process and which enrollment programs were available.
- Call pharmacies to provide information and payment information so people can pick up medicine without complication. Monitor and set up follow up next appointments.
- Provide excellent service and attention to customers when face-to-face or through phone conversations from different cultures daily providing high level of respect and patience with each interaction.
- Prepared and maintained detailed records of patients referrals, visits days, services performed and reported to supervisor or partners if applicable.
- Medical Interpretation for more than 400 patients and coordinate interpretive language services when needed.
- Experience working with patients and linking to appropriate resources services ensuring receiving quality services.
PROMOTORA DE SALUD
Planned Parenthood of New York City
New York, NY
05.2017 - 08.2018
- Enhanced awareness of health resources and worked to connect more than 400 individuals in one year with different programs, serving as gap with Health Centers.
- Evaluated data to identify and address community-specific health needs.
- Helped with targeting public health work by developing needs assessments.
- Community outreach and engagement plans to reach vulnerable communities.
- Traveled throughout service area to educate community, met with people interested in receiving services and represent organization.
- Established culture of responsibility, accountability and confidentiality with constant focus on balancing compassion and accountability while relating to clients.
COMMUNITY HEALTH WORKER
Woodhull Hospital
BROOKLYN, NEW YORK
01.2014 - 05.2017
- Targeted specific community groups assigned for clinicians in hospital with wellness and disease management information about asthma program focused in improve their health decreasing at least 10% of emergency visits per week.
- Contacted over 50 clients per day by phone or in writing to ascertain compliance with required or recommended actions.
- Helped vulnerable individuals navigate complex healthcare system.
- Explained required eligibility applications to patients and helped complete applications for services.
- Worked directly with patient treatment teams and participated in care coordination procedures.
- Taught appropriate parenting behaviors to individuals or families.
- Schedule and accommodated home visits with patients and their families to provide clear information and education needed to achieve goals.
MEDICAL REPRESENTATIVE
RECALCINE
QUITO, ECUADOR
03.2007 - 12.2012
- Achieved 100% sales goals by building successful professional relationships and providing exceptional service to customers.
- Managed smooth and effective communication among physicians, patients and families.
- Negotiated prices and set up contracts to finalize sales agreements increasing 10% of goals.
- Conducted over 12 site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
Education
BACHELOR - Public Administration And Health Services
AMERICAN JUNIOR COLLEGE
QUITO ECUADOR09.2007
Skills
- Patient relationship and Community engagement
- Service Providers Liaising
- Health Coaching
- Individual and Community Advocacy
- Public Presentations and Workshops
Certification
- Certified Medical Interpreter
- Certified Health Assistor
- Certified Community Health Worker
Languages
Spanish
Native or Bilingual
Timeline
Enrollment and Engagement Specialist
PLANNED PARENTHOOD OF GREATER NEW YORK
08.2018 - Current
PROMOTORA DE SALUD
Planned Parenthood of New York City
05.2017 - 08.2018
COMMUNITY HEALTH WORKER
Woodhull Hospital
01.2014 - 05.2017
MEDICAL REPRESENTATIVE
RECALCINE
03.2007 - 12.2012
BACHELOR - Public Administration And Health Services
AMERICAN JUNIOR COLLEGE
- Certified Medical Interpreter
- Certified Health Assistor
- Certified Community Health Worker
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