Wendy Borges
Skokie,IL
Summary
Experienced training leader with a strong background in developing and implementing our training programs for corporate and franchise hires. Successfully managed the onboarding process for new team members, ensuring alignment with operational standards and company policies. Conduct assessments to identify training needs. Cultivate a good culture to increase employee retation. Demonstrates the ability to build relationships with franchise owners and staff, facilitating effective communication and support throughout the training process. Build great relationships with our customers to give them a great experience that will want them to return again and again.
Overview
31
31
years of professional experience
Work History
General manager training leader
Potbelly's Sandwich Shop
Evanston, Illinois
04.2004 - Current
- Hire, train and develop team members
- Implement new training material with all trainees
- Share feedback with the trsining department to help improve training guides
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained Franchise owners on our operations and standards
- Have developed over 20 Potbellians into a manager role.
Team member to Training Manager
Corner Bakery Cafe
Skokie, Illinois
02.1995 - 09.2003
- Helped open first out of state Cafe as a trainer.
- Helped with training and development in store openings across the states and mostly in Chicago
- Trained new team members into their roles.
- Helped trained external hires into their new roles and followed up with training to insure they were following policies, procedures and standards.
- Conducted assessments to identify training needs, ensuring that programs aligned with operational goals and employee growth.
- Trained new team members using approved training materials and information.
Education
Niles North High School
Skokie, ILSkills
- Training development
- Team management
- Franchise training
- Operational standards
- Staff scheduling
- Inventory control
- Training assessments
- Performance feedback
- Shift management
- External hire training
- Team player
- Relationship building
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Accomplishments
- People leadership award
- Gm of the year
- Top sales award
- Top catering award
- Top 10 Potbelly recipient
Timeline
General manager training leader
Potbelly's Sandwich Shop
04.2004 - Current
Team member to Training Manager
Corner Bakery Cafe
02.1995 - 09.2003
Niles North High School