Miranda Kranenborg
Plainfield
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
14
14
years of professional experience
Work History
General Manager Training Leader
Potbelly Sandwich Works
Plainfield, IL
05.2017 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Boosted customer satisfaction, introducing customer feedback system to address and rectify concerns promptly.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Correctly calculated inventory and ordered appropriate supplies.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Hostess
Glen Prairie
Glen Ellyn, IL
04.2011 - 12.2013
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Restaurant Hostess
Pappadeaux
Westmont, IL
03.2011 - 08.2013
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
Sales Associate
Picture People
Oak Brook, IL
10.2010 - 12.2010
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
High School Diploma -
Glenbard East High School
Lombard, ILNo Degree - Graphic And Digital Design
Technology Center of Dupage
Addison, IL05-2011
Skills
- Operations oversight
- Leadership and team building
- Operations management
- Food safety
- Inventory management
- Staff scheduling
- Hiring decisions
- Customer engagement
- Purchasing
- Food preparation
- POS system
- Customer-oriented
Team player
Problem resolution
Efficient multi-tasker
Time management
Customer relations
Training and development
Timeline
General Manager Training Leader
Potbelly Sandwich Works
05.2017 - Current
Hostess
Glen Prairie
04.2011 - 12.2013
Restaurant Hostess
Pappadeaux
03.2011 - 08.2013
Sales Associate
Picture People
10.2010 - 12.2010
High School Diploma -
Glenbard East High School
No Degree - Graphic And Digital Design
Technology Center of Dupage
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