Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wendy Bost-Christy

Kannapolis,NC

Summary

Energetic and detail-oriented cosmetologist with proven expertise at Solace Salon and Spa @ the

Rossean House and CC & Co. Salon and Spa, excelling in customer relations and time management. Recognized for enhancing client satisfaction through exceptional service and efficient appointment scheduling. Committed to maintaining a pristine environment while delivering high-quality esthetic services, fostering repeat business and referrals.

Overview

20
20
years of professional experience

Work History

Receptionist

Soteria Salon and Spa
03.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Cosmetologist

CC & Company Salon & Spa
12.2019 - 03.2024
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments Performing front desk operations
  • Personal contact with clients performing manicures,pedicures,facial waxing and esthetics, as well as performing spray tans
  • Maintaining cleanliness of reception area,product shelves,and restrooms of common shared areas.

Cosmetologist

Solace Salon and Spa @ the Rossean House
06.2005 - 12.2019
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
  • Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
  • Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
  • Performing manicures, pedicures, facial waxing,esthetics, and spray tans.

Education

Cosmetology

Rowan-Cabarrus Community College
Concord, NC 28027
04-1991

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Verbal and written communication
  • Customer and client relations
  • Scheduling appointments
  • Greeting and seating clients
  • File management

Timeline

Receptionist

Soteria Salon and Spa
03.2024 - Current

Cosmetologist

CC & Company Salon & Spa
12.2019 - 03.2024

Cosmetologist

Solace Salon and Spa @ the Rossean House
06.2005 - 12.2019

Cosmetology

Rowan-Cabarrus Community College

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