Wendy Bradford
Pass Christian,MS
Summary
Encouraging manager and skilled leader with a passion for team building, leading, and motivating. Possesses exceptional customer relations aptitude and a strong ability to build relationships. Utilizes independent decision-making and conflict resolution skills, coupled with sound judgment, to foster an engaged and empowering work culture. Committed problem-solver dedicated to streamlining operations and improving organizational efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Independent Insurance Agent
Independent Insurance Agent
08.2022 - Current
- Organized regular client outreach initiatives to educate potential customers on insurance products and services offered.
- Monitored policy renewals closely to ensure the ongoing protection of clients'' assets and prompt communication regarding any changes or updates required.
- Enhanced client satisfaction by providing personalized insurance solutions and excellent customer service.
Banquet Server / Union Steward Lead
MGM Resorts Beau Rivage
02.2017 - Current
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Maintained professional customer service and satisfaction to create memorable guests experiences.
- Facilitated open communication channels between union leadership, membership, co-workers and management teams to ensure transparency in decision-making processes.
- Negotiated favorable agreements for union members by participating in collective bargaining sessions.
Flight Attendant
Republic Airlines
03.2015 - 10.2022
- Practiced conflict resolution and crisis management with quick problem solving abilities to identify and mitigate safety risk.
- Collaborated with cross-functional teams to enhance overall customer service and flight experience for passengers while maintaining strict safety standards.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced aviation industry.
- Demonstrated flexibility and adaptability amidst challenging situations while maintaining a positive attitude.
Work Control for Maintenance Support
Lockheed Martin
04.2011 - 08.2013
- Championed Lean Six Sigma, Kaizen, initiatives within the organization, driving process improvements by 30% efficiency that led to cost savings and enhanced performance metrics with use of Visio.
- Developed and maintained preventative and corrective action work orders, tracking milestones and deadlines to ensure timely delivery for project schedules.
- Maintained accurate records of all maintenance tasks, schedules and procedures, facilitating efficient servicing and minimizing potential errors using Maximo.
- Gathered data into cohesive reports, facilitating comprehensive analysis of key metrics and organizational performance.
Document Coordinator for Rocket Propulsion Testing
Jacobs Technology
05.2008 - 03.2011
- Coordinated cross-functional teams including high-level decision makers in NASA and DoD personnel (internal and external) to gather necessary documentation for project completion within tight deadlines.
- Maintained strict confidentiality of sensitive information by adhering to security policies that oversees national space testing programs.
- Maintained files in electronic records management systems, increasing overall accessibility of essential information for staff members including meeting minutes, technical reports and Standard Operating procedures.
- Facilitated group meetings to engage and promote collaboration and accountability amongst team members
Accounts Payables, Financial Support Specialist
LUSA Associates
10.2007 - 05.2008
- Resolved complex support tickets to enhance system uptime for critical applications.
- Automated ticket triage utilizing SAP, Ensured timely payments for all invoices, maintaining strong relationships with vendors and suppliers.
- Coordinated with other departments as needed for approval or clarification on invoiced items, promoting effective cross-functional collaboration throughout the organization.
- Facilitated dispute resolution between company departments and vendors regarding payment issues or discrepancies in invoicing.
Education
Bachelor of Science - Business Administration
University of Southern Mississippi
Long Beach, Mississippi05.2012
Associate of Arts - Accounting
Mississippi Gulf Coast Community College
Gulfport, Mississippi05.2001
Skills
- Problem-solving
- Conflict resolution
- Policies and procedures implementation
- Customer service
- Team leadership
- Interpersonal communication
- Project management abilities
- Project leadership
- Organizational management
- Crisis Management
Certification
- Six Sigma Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeGig WorkContract WorkWork Location
HybridRemoteOn-SiteImportant To Me
Work-life balanceHealthcare benefitsWork from home option4-day work weekCareer advancementQuote
Success isn't just about what you accomplish in your life; it's about what you inspire others to do.
Unknown
Timeline
Independent Insurance Agent
Independent Insurance Agent
08.2022 - Current
Banquet Server / Union Steward Lead
MGM Resorts Beau Rivage
02.2017 - Current
Flight Attendant
Republic Airlines
03.2015 - 10.2022
Work Control for Maintenance Support
Lockheed Martin
04.2011 - 08.2013
Document Coordinator for Rocket Propulsion Testing
Jacobs Technology
05.2008 - 03.2011
Accounts Payables, Financial Support Specialist
LUSA Associates
10.2007 - 05.2008
Associate of Arts - Accounting
Mississippi Gulf Coast Community College
- Six Sigma Certification
Bachelor of Science - Business Administration
University of Southern Mississippi
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