Banner DeMers
Director Of Loan Services
Deer Lodge,MT
Summary
Pragmatic professional with solid experience in leadership roles. Adept at problem solving. Years of experience in sales, business management and finance.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Independent Insurance Agent
Independent
11.2014 - Current
- Provided ongoing support to existing clients, addressing their concerns and resolving any issues promptly and professionally.
- Boosted sales revenue by building strong relationships with clients and identifying cross-selling opportunities.
- Streamlined the underwriting process for faster policy issuance, improving overall efficiency in client-facing operations.
- Mentored junior agents in best practices for selling policies effectively while maintaining compliance with all regulations and ethical standards.
Branch Manager/Senior Banker
Glory Mortgage LLC/Rocket Mortgage
11.2020 - 09.2023
- Engaged employees in business processes with positive motivational techniques.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Maintained friendly and professional customer interactions.
General Manager
Bobcat Of Helena
10.2018 - 11.2020
- Implemented operational strategies and effectively built customer and employee loyalty.
- Oversaw complete operation of Bobcat of Helena from its inception. Hired , trained, and retained all staff including technicians, sales, front desk and rentals.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained new employees on proper protocols and customer service standards.
Education
Bachelor of Science - Business Management
Montana Tech
Butte, MT 08.2010 - 12.2013
Skills
Relationship building and management
Field data collection
Mathematical calculations
Problem-solving
Software ProficiencyTrimble
Trimble Total Station, Trimble GPS, Drone mapping
Timeline
Branch Manager/Senior Banker
Glory Mortgage LLC/Rocket Mortgage
11.2020 - 09.2023
General Manager
Bobcat Of Helena
10.2018 - 11.2020
Independent Insurance Agent
Independent
11.2014 - Current
Bachelor of Science - Business Management
Montana Tech
08.2010 - 12.2013
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