Wendy Capps

Schedule directed and provided technical support for technicians to meet service demands and customers’ expectations . Dispatched and scheduled Technicians 24/7.Added customers to T-sheets if they were new to our company. Answer Company cell phone 24/7. Provided Residential and Commercial service estimates .

Pulled permits and set inspections for Residential and Commercial service as well as Commerical New Construction and residential remodel .Ordered material for each job scheduled for the week .Checked on returns and ran reports . Overseen assigned service vehicles, monitors vehicles to ensure they are being maintained and operated as required and used according to company policy Monitored service vehicles to ensure they are in an acceptable condition to allow technicians to efficiently work out of the vehicle, and made sure technicians had an adequate inventory of parts and material are maintained .Invoiced everything service related .Advertising and marketing for the company ,coupons website ect.

• Project management of BRB environmental permitting projects to secure both operational (including EP-RSR, Water and Combustion permits) and construction permits.
• Ensure alignment between permitting assumptions and the baseline project scope and ensure close coordination between permitting, project development/ design activities and coordinate with related licencing and organisational capability development work.
• Engaging with external stakeholders (including in particular the Environment Agency) in relation to environmental permitting.
• Actively engage in communications/ consultation activities associated with both the Planning Consents and Permits team and wider BRB Project.
• Managing overall delivery to cost, time, quality and to meet defined objectives.
• Identifying, specifying and managing contracts as required from time to time to support delivery, working closely with technical specialists and commercial management colleagues.
• Ensure best practice is implemented in relation to creation of evidence and management of documents and records.

• Raised property accuracy and accountability by creating new automated tracking method.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Developed and implemented strategies to maximize customer satisfaction.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Developed systems and procedures to improve operational quality and team efficiency.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.