Wendy Castillo
Milton-Freewater,OR
Summary
High-performing individual with experience providing details of available programs so that clients can make appropriate decisions regarding benefits. Considered a multitasking leader with terrific interpersonal and communication skills.
Overview
16
16
years of professional experience
Work History
Human Services Specialist 1
Oregon Department Of Human Services
Milton Freewater, OR
05.2022 - Current
- Responded to calls, providing assistance through active listening and effective communication skills.
- Reviews application forms and uploading client's documents to their case before interview is conducted.
- Handled processing of client application and followed confidentiality procedures to keep data safe.
- Scheduled client time and interview's for eligibility workers in the One system.
- Financial clerk that kept records of office purchases and program purchases.
- Monthly financial inventory and spots log reports.
HR Recruiter
Horizon Project Inc.
Milton Freewater , OR
02.2022 - 05.2022
- Collaborated with department managers to identify recruitment needs and develop job postings.
- Advertised and promoted open positions using social media and digital marketing procedures.
- Investigated workplace accidents and provided recommendations for corrective actions as needed.
- Developed safety programs in accordance with OSHA standards and company policies.
Lead/Cake Decorator
Baskin Robbins Ice Cream
Walla Walla, WA
07.2008 - 04.2020
- Meet and exceed daily goals that we would set up for selling and upselling products.
- Decorated cakes for special occasions, showers, birthdays and holidays.
- Assembled, prepared, decorated and frosted average of 10 cakes per shift.
- Assisted in growth of sales by maintaining professional customer service and preparing visually appealing displays.
- Apply problem solving skills to resolve customer inquires and disputes.
- Took custom orders from clients with a smile.
- Managed daily task and weekly cleaning
- Operated drive thru service; including taking orders, handling payment, and food delivery in a friendly manner.
Education
High School Diploma -
Walla Walla High School
Walla Walla, WA2009
Some College (No Degree) -
Walla Walla Community College
Walla Walla, WASkills
- Bilingual in Spanish and English
- Lead/ Leadership
- Supervised
- Communication
- Organization
- Team building
- Production and processing
- Client support and assistance
- Task Prioritization
- Time Management
- Proficient in Outlook, Excell, Spots log and Teams programs
- Proficient in ONE system, MMIS, EDMS, and DHR
- Conflict Resolution
- Financial clerk
- Documentation and Recordkeeping
Timeline
Human Services Specialist 1
Oregon Department Of Human Services
05.2022 - Current
HR Recruiter
Horizon Project Inc.
02.2022 - 05.2022
Lead/Cake Decorator
Baskin Robbins Ice Cream
07.2008 - 04.2020
High School Diploma -
Walla Walla High School
Some College (No Degree) -
Walla Walla Community College
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