Wendy Cazorla
Chicken Salad Chick
Fort Myers,FL
1
Certification
2
years of professional experience
Dedicated kitchen staff member with experience at Chicken Salad Chick, Wilcat Run Golf Country Club and Cantina 109. Known for exceptional customer service and a friendly, positive attitude. Skilled in food preparation and maintaining cleanliness, I thrive in team environments and excel at problem-solving to enhance guest satisfaction. Eager to contribute my expertise part-time.
Work History
General Manager of Operations
5 Months- Directed all daily restaurant operations, ensuring exceptional customer service, food quality, cleanliness, and compliance with company standards.
- Managed hiring, onboarding, training, coaching, scheduling, and performance evaluations for restaurant team members.
Led and motivated a team to achieve sales goals, productivity targets, and customer satisfaction metrics. - Oversaw inventory management, ordering, receiving, and cost control to minimize waste and maximize profitability.
- Monitored labor costs and developed employee schedules to optimize staffing while meeting budget goals.
- Ensured compliance with food safety, sanitation, health department, and workplace safety regulations.
- Analyzed sales reports, profit and loss statements, and key performance indicators to drive operational improvements.
- Resolved customer concerns professionally, building customer loyalty and maintaining a positive dining experience.
- Managed cash handling procedures, daily deposits, financial reporting, and reconciliation with accuracy.
- Implemented local marketing initiatives and community engagement efforts to increase brand awareness and sales.
- Coordinated catering operations, ensuring timely order fulfillment and high customer satisfaction.
- Maintained facility appearance, equipment maintenance, and vendor relationships to support efficient operations.
- Developed future leaders through coaching, mentoring, and succession planning.
- Executed company promotions, operational initiatives, and standard operating procedures to achieve business objectives.
- Increased profitability through effective expense management, operational efficiency, and strong team leadership.
Wilcat Run Golf Country Club
1 Year 4 Months- Assisted the Kitchen Manager and Executive Chef in overseeing daily kitchen operations for the clubhouse, banquets, and special events.
- Supervised kitchen staff, delegated tasks, and ensured efficient food preparation and service during high-volume operations.
- Trained and coached new employees on food preparation techniques, sanitation procedures, and safety standards.
- Maintained compliance with food safety, sanitation, and health department regulations.
- Managed inventory levels, monitored product usage, and assisted with ordering and receiving food and kitchen supplies.
- Reduced food waste through proper inventory rotation, portion control, and storage practices.
- Ensured all menu items were prepared consistently according to recipes, quality standards, and presentation guidelines.
- Coordinated with front-of-house staff to ensure timely service and member satisfaction.
- Assisted with scheduling, labor management, and workflow planning to maximize productivity.
- Monitored kitchen cleanliness, equipment maintenance, and organization to maintain a safe and efficient work environment.
- Helped control food and labor costs while maintaining high-quality standards.
- Assisted in menu preparation and execution for member dining, tournaments, weddings, and private events.
- Addressed operational challenges quickly to maintain smooth kitchen performance during busy service periods.
Skills
Friendly
positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Certification
Certification de food
Languages
Spanish
Native or Bilingual
Timeline
General Manager of Operations
Chicken Salad Chick
03.2026 - CurrentRead More
Wilcat Run Golf Country Club
Kitchen Staff
10.2024 - 02.2026Read More