Wendy Chantigny
Dayton,ME
Summary
Management Professional with expertise in team leadership and operational efficiency. Proven skills in process improvement, relationship building, and fostering a culture of accountability. Recognized for adaptability in addressing evolving business needs and delivering measurable outcomes aligned with organizational goals.
Overview
32
32
years of professional experience
Work History
Manager- Panel Management
Northern Light Home Office
10.2024 - Current
- Educated team on KPIs, driving success and continuous improvement efforts.
- Maximized team agility by cross-training employees in diverse roles and functions.
- Cultivated a collaborative company culture focused on employee engagement and teamwork.
- Streamlined workflows by identifying and resolving outdated operational processes.
- Coordinated with Home Office Program Managers to ensure compliance with process improvements.
- Navigation Leader for Clinical Quality.
Manager Ambulatory Quality Programs
Northern Light Mercy Hospital
04.2024 - 10.2024
- Aligned departmental goals with organizational objectives to drive success.
- Identified performance gaps through metrics analysis, implementing effective solutions.
- Facilitated brainstorming sessions, generating innovative operational solutions for the team.
- Streamlined workflows, enhancing efficiency and increasing overall productivity significantly.
- Established team priorities and monitored performance against set objectives consistently.
- Communicated clear targets, ensuring alignment and focus within the team.
Quality Specialist
Northern Light Mercy Hospital
02.2016 - Current
- Enhanced quality metrics tracking through comprehensive data analysis and reporting.
- Facilitated Windham practice's RHC certification by preparing documentation and conducting assessments.
- Developed quality metric dashboards for primary care offices to improve meeting discussions.
- Engaged in population health committees and monthly RN and Coordinator meetings.
- Reviewed NCQA criteria with leadership and teams to maintain recognition requirements.
- Trained Population Health Coordinators on quality metrics to promote excellence.
Medical Assistant (Express Care)
Northern Light Mercy Hospital
06.2014 - 02.2016
- Prepared patients for examinations by taking vital signs, documenting medical history, medication history, and assisting with procedures
- Assisted physicians and nurses with patient care, including administering medications, dressing wounds, and performed electrocardiograms
Medical Assistant, Unit Coordinator (Pre-Admissions Testing)
Northern Light Mercy Hospital
07.2007 - 06.2014
- Collaborated with physicians and nursing staff to ensure seamless coordination of pre-admission testing processes and provided patient preoperative instructions
- Performed Electrocardiograms and phlebotomy
Medical Assistant/ Clinical Lead
Martin's Point Health Care
06.1994 - 05.2007
- Enhanced patient flow by leading nurses and medical assistants in clinical setting.
- Trained new medical assistants on procedures, ensuring high patient care standards.
- Assisted healthcare providers during exams, maintaining professionalism and patient comfort.
- Contributed to disease registries by abstracting data for chronic conditions.
- Secured prior authorizations for testing, referrals, and medications efficiently.
- Oversaw supply inventory to ensure availability of necessary medical resources.
Education
Certificate in Medical Assisting -
Northeast Career School
Manchester, NH06.1994
Undergraduate Courses
University of New England
Biddeford, MESkills
- Strong focus on accuracy
- Effective task delegation
- Collaborative teamwork
- Performance metrics
- Data interpretation skills
- Customer Service
- Effective team leadership
- Effective time management
- Decision-making
- Complex Problem-solving
Timeline
Manager- Panel Management
Northern Light Home Office
10.2024 - Current
Manager Ambulatory Quality Programs
Northern Light Mercy Hospital
04.2024 - 10.2024
Quality Specialist
Northern Light Mercy Hospital
02.2016 - Current
Medical Assistant (Express Care)
Northern Light Mercy Hospital
06.2014 - 02.2016
Medical Assistant, Unit Coordinator (Pre-Admissions Testing)
Northern Light Mercy Hospital
07.2007 - 06.2014
Medical Assistant/ Clinical Lead
Martin's Point Health Care
06.1994 - 05.2007
Certificate in Medical Assisting -
Northeast Career School
Undergraduate Courses
University of New England