Wendy Chavez-Reyes Campbell
Inver Grove Heights,United States
Summary
Detail-oriented and bilingual professional (Spanish-English) with extensive experience in customer service, administrative support, and operations management. Proven ability to coordinate, manage, and optimize processes in various settings. Demonstrated expertise in leadership, scheduling, inventory management, and team coordination. Adept at effectively communicating with diverse populations, providing exceptional service, and maintaining efficient workflows. Seeking to transition back into the healthcare field with a focus on leveraging strong organizational, interpersonal, and bilingual communication skills to support patient care and enhance team operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Director
Tierra Encantada
06.2024 - Current
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Mentored new teachers through observation, feedback, and professional development opportunities.
- Conducted regular safety drills to ensure preparedness in case of emergency situations at school premises.
- Assisted the Director in developing innovative programs to improve students'' academic performance and retention rate.
- Managed department budget to ensure adequate resources for staff development and instructional materials.
- Coordinated field trips or off-campus activities that promote experiential learning opportunities outside the classroom setting.
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Ensured compliance with state education standards by regularly reviewing curriculum materials and teaching practices.
Bilingual Scheduling Specialist
Minnesota Community Care
02.2024 - 06.2024
- Resolved scheduling conflicts promptly, minimizing disruptions to daily operations.
- Acted as first point of contact and set appointments for prospective clients.
- Routed incoming mail and messages to relevant personnel without delay.
- Resolved customer problems and complaints.
- Provided detailed information about available services and requirements.
- Called customers to coordinate schedules and set appointments.
- Improved office efficiency, coordinating appointments and rescheduling requests promptly.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Managed patient flow and triage calls to prioritize patient needs and put efficient use of clinic resources.
- Contributed to a positive work environment through effective communication and teamwork among administrative staff members.
- Increased patient retention, providing exceptional customer service during appointment scheduling interactions.
- Monitored patient wait times, providing updates to achieve optimal patient satisfaction.
- Reduced patient wait times by effectively managing schedules for multiple healthcare providers.
- Facilitated smooth communication between patients and healthcare providers, addressing inquiries or concerns related to appointments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Excellent communication skills, both verbal and written.
Secretary's Assistant
St. Croix Linen
11.2021 - 01.2023
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Conducted research to assist with routine tasks and special projects.
- Created and updated records and files to maintain document compliance.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted manager in all aspects of business operations.
- Proofread, edited and improved documents of different sizes.
- Offered translation support for interviews and employment-related processes concerning Spanish speakers.
Inventory Scanner
Russ Davis Wholesale
08.2020 - 06.2021
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Cleaned work areas of excess supplies, cardboard and rejected materials throughout each shift.
- Collaborated with other departments to ensure accuracy of all measurements.
- Identified issues and developed solutions to improve quality control.
- Consistently lifted materials weighing as much as 50 pounds.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Checked packages and merchandise for damage and notified vendors.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
Cashier
Pollo Campero
06.2018 - 07.2020
- Welcomed customers and helped determine their needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
High School Diploma -
Henry Sibley High School
Mendota Heights, MN06.2018
Skills
- Office Meetings & Multitasking
- Digital Recording & Documentation
- Database Entry & Information Updates
- Printing Materials
- Cash Counting Machine Operation
- Sales (Product & Service)
- Proficient with Google, Excel, Microsoft, Apple, and Android Software
- Forklift Operation
- Spanish Interpreting
- Guest Inquiries & Telephone Etiquette
- Conflict Resolution
- Appointment Scheduling
- Human Resources & Operations Management
- Recruitment, Hiring & Employee Relations
- Staff Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
- First Aid/CPR Certified
- ServSafe Certified
Timeline
Assistant Director
Tierra Encantada
06.2024 - Current
Bilingual Scheduling Specialist
Minnesota Community Care
02.2024 - 06.2024
Secretary's Assistant
St. Croix Linen
11.2021 - 01.2023
Inventory Scanner
Russ Davis Wholesale
08.2020 - 06.2021
Cashier
Pollo Campero
06.2018 - 07.2020
High School Diploma -
Henry Sibley High School
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