Summary
Overview
Work History
Education
Skills
Timeline
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Wendy Chinander

Wendy Chinander

Mason City,Iowa

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented administrative assistant with experience in customer service, data entry and office management.

Overview

5
5
years of professional experience

Work History

Administrative Assistant

Midwest Sleep Services
09.2023 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Created and maintained databases to track and record customer data.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Scheduled office meetings and client appointments for staff teams.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.

Patient Service Representative billing

Trinity Health
03.2019 - 07.2023
  • Processed payments over the phone and in person with a focus on accuracy and efficiency
  • Was in charge of account payments as well as providing information on outstanding balances
  • Answered 40+ calls per day to help customers with their questions and concerns
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away
  • Had an excellent attendance record and was always on time for work
  • Accepted payments for provider services and talked to customers about their remaining balances so that they could close their accounts.

Education

High School -

Mason City High School
Mason City, IA

Skills

Communications

Relationship development

Payment processing

Customer service

Problem resolution

Microsoft Word

Computer Proficiency

Microsoft Office Suite

Records Management Systems

Paperwork drafting

Strong Problem Solver

Timeline

Administrative Assistant

Midwest Sleep Services
09.2023 - Current

Patient Service Representative billing

Trinity Health
03.2019 - 07.2023

High School -

Mason City High School

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Wendy Chinander