Wendy Connors
Seattle,WA
Summary
Highly skilled, experienced and analytical problem-solver with talents for clinical care, quality and patient outcomes, safety, team building, and customer experience. Independent decision-making skills, strategic planning and sound judgment to positively impact success for patients, team, department and company.
Work History
Emergency Department Manager
Swedish Medical Center
04.2009 - 08.2022
- Recruited, hired, trained and supervised all staff, ongoing staff development/continuing education to employees, consistent top 10% employee engagement scores.
- Effective communication with staff, physicians and community organizations to promote patient experience with patient satisfaction scores in top 25%.
- Developed and implemented processes to improve quality care and patient outcomes.
- Managed and accountable for department budget income and expenses.
Manager Care Coordination
Swedish Medical Center
05.2005 - 03.2009
- Recruited, hired and trained 115 staff to new positions, providing direct supervision, ongoing staff development and continuing education to nurses, nursing assistants, social workers and administrative staff.
- Developed and implemented new care coordination model including acute care management and length of stay, post acute care placement, inpatient surgical/medical bed placement, medical documentation, billing and denial response.
Manager, Acute Care, ICU and Addiction Recovery
Swedish Medical Center
10.2001 - 05.2005
- Hired, developed and mentored two supervisors.
- Leadership responsibility for budget, quality patient care and outcomes, employee engagement and patient experience for three distinct patient populations - Acute Medical/Surgical, Intensive Care and Addiction Recovery.
Quality Assurance/Educator for Post Acute Care
Swedish Medical Center
09.1995 - 10.2001
- Facilitated all aspects of quality program for Transitional Care Unit and Acute Rehabilitation.
- Provided education to nursing, nursing assistants, social workers, therapists and medical staff.
Education
Master of Science - Nursing Leadership
Bachelor of Science - Nursing
Skills
- Income and Expense Management
- Managing Operations and Efficiency
- Managing Quality and Safety
- Scheduling and Coordinating
- Coaching and Mentoring
- Managing Employee Relations
- Cultural Awareness
- Team Building and Leadership
- Project Management
- Verbal and Written Communication
Timeline
Emergency Department Manager - Swedish Medical Center
04.2009 - 08.2022
Manager Care Coordination - Swedish Medical Center
05.2005 - 03.2009
Manager, Acute Care, ICU and Addiction Recovery - Swedish Medical Center
10.2001 - 05.2005
Quality Assurance/Educator for Post Acute Care - Swedish Medical Center
09.1995 - 10.2001
Seattle Pacific University - Master of Science, Nursing Leadership
Seattle University - Bachelor of Science, Nursing
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