Summary
Overview
Work History
Education
Skills
Volunteering
Timeline
Generic

Wendy Cook

Everett,WA

Summary

Dependable Production Assistant with successful track record handling multiple responsibilities. Hardworking professional eager to pitch in and help to maintain a primary focus of keeping the loan process on track, being the main point of contact for clients building trust and comfort to navigate through the closing and remain engaged for any Servicing needs.

Organized and dependable , successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
17
years of professional experience

Work History

Production Assistant

Movement Mortgage
12.2023 - Current
  • Enhanced production efficiency by streamlining processes and implementing organizational improvements.
  • Reduced production errors through close attention to detail and thorough quality control checks.
  • Assisted in meeting tight deadlines by efficiently coordinating tasks with all parties involved in closings.
  • Supported on-time closings by effectively prioritizing tasks and managing workflow.
  • Facilitated clear communication between clients, agents and operation team, ensuring smooth and efficient closing.
  • Provided reliable administrative support for my production team, enabling efficient task completion.
  • Developed positive relationships with clients, agents and business partners, optimizing collaboration and quality of customer service received.
  • Demonstrated adaptability in handling various team roles as needed, enhancing versatility within the team.
  • Streamlined documentation procedures for more efficient record-keeping, reducing time spent on administrative tasks.
  • Completed pipeline and reports detailing production data such as volume, status and quality assurance results, helping maintain our on-time closings.
  • Created a positive customer experiences through communication and consistent follow-ups throughout the loan process.
  • Expedited processing timeframes by promptly addressing any potential issues or discrepancies.
  • Facilitated efficient communication between operations teams by advocating for clients on all matters related to the loan process.

Production Assistant

Caliber Home Loans
09.2020 - 12.2022

Fulfillment/Disclosure Desk Specialist

Opes Advisors, A Division Of Flagstar Bank
04.2015 - 09.2020
  • Enhanced loan documentation accuracy by meticulously reviewing and verifying borrower information.
  • Streamlined disclosure process for faster turnaround times by implementing efficient workflow.
  • Achieved full compliance with state and federal regulations through thorough understanding of industry guidelines.
  • Collaborated closely with underwriters, processors, and closers to ensure smooth transactions and timely closings.
  • Increased client satisfaction by providing prompt responses to inquiries about loan disclosures and document requirements.
  • Ensured accurate fee calculations for each transaction by coordinating with settlement agents and title companies.
  • Maintained up-to-date knowledge on industry standards and regulations, ensuring appropriate application in daily tasks.
  • Minimized the risk of non-compliance penalties by diligently monitoring deadlines for initial disclosures, re-disclosures, and closing documents delivery.
  • Demonstrated commitment to customer service excellence through consistent professionalism in all interactions with borrowers, colleagues, and industry partners.
  • Prepared loan estimate with new loan application and sent initial disclosures.
  • Set up loan file with accurate fees according to selected loan program and other loan parameters.
  • Managed company disclosure timelines to maintain delivery standards and timetables.
  • Partnered with others in compliance department and in business units to fix and improve issues.

QC/ NW Regional Operations Lead

Opes Advisors
04.2014 - 09.2020
  • Streamlined regional operations by implementing efficient processes and procedures.
  • Enhanced customer satisfaction through effective communication and problem-solving strategies.
  • Optimized logistics management, resulting in reduced delivery times and improved loan servicing.
  • Collaborated with sales teams to develop strategies for increasing loan closing and servicing efficiency.

QC/ NW Regional Operations Lead

Opes Advisors
05.2007 - 10.2014
  • Streamlined regional operations by implementing efficient processes and procedures.
  • Enhanced customer satisfaction through effective communication and problem-solving strategies.
  • Optimized logistics management, resulting in reduced delivery times and improved loan servicing.
  • Collaborated with sales teams to develop strategies for increasing loan closing and servicing efficiency.

Education

General Studies, International Marketing

Edmonds Community College
Lynnwood, WA

Skills

  • Proficient in several loan origination systems such as Encompass and Mortgage Directors
  • Highly proficient Telephone Etiquette
  • Experienced in creating marketing material for social media within Canva
  • Highly efficient Contract to Close turn times

Volunteering

Past Exalted Ruler/ Washington State Therapy Program for Children Local Chair

Everett Elks Lodge #479


Being a part of this amazing Fraternal Order allows me to continue to build life long relationships, celebrate our achievements all while bettering our community.


Timeline

Production Assistant

Movement Mortgage
12.2023 - Current

Production Assistant

Caliber Home Loans
09.2020 - 12.2022

Fulfillment/Disclosure Desk Specialist

Opes Advisors, A Division Of Flagstar Bank
04.2015 - 09.2020

QC/ NW Regional Operations Lead

Opes Advisors
04.2014 - 09.2020

QC/ NW Regional Operations Lead

Opes Advisors
05.2007 - 10.2014

General Studies, International Marketing

Edmonds Community College

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Wendy Cook