Wendy Cosgrove
Tallahassee,FL
Summary
Customer-focused professional with successful 22-year career in Self-Storage sector. Dynamic successful applying excellent customer service and computer knowledge in busy business environment. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Facility Manager
Yesterday's Artifacts DBA: Fort Knox Storage
08.2002 - Current
- Increased customer satisfaction by providing exceptional service and addressing customer needs promptly.
- Assisted customers with unit selection, ensuring proper sizing and pricing based on their needs.
- Resolved customer complaints professionally, maintaining positive client relationships even during difficult situations.
- Conducted regular facility inspections to identify and resolve maintenance issues in a timely manner.
- Coordinated the sale of storage supplies to customers, increasing overall revenue generation.
- Maintained strict security measures to safeguard customer belongings and prevent unauthorized access to units.
- Managed daily operations for efficient facility management, ensuring a clean and well-maintained environment.
- Established solid lines of communication with upper management regarding operational successes or challenges encountered at the facility level.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Resident Manager
Storage Mart
07.1998 - 08.2002
- Managed daily operations for efficient facility management, ensuring a clean and well-maintained environment.
- Conducted regular facility inspections to identify and resolve maintenance issues in a timely manner.
- Established solid lines of communication with upper management regarding operational successes or challenges encountered at the facility level.
- Assisted customers with unit selection, ensuring proper sizing and pricing based on their needs.
- Maintained strict security measures to safeguard customer belongings and prevent unauthorized access to units.
- Resolved customer complaints professionally, maintaining positive client relationships even during difficult situations.
- Handled financial transactions accurately, tracking revenue and expenses for budget management purposes.
- Increased customer satisfaction by providing exceptional service and addressing customer needs promptly.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Certification - Medical Billing & Coding
Martinsburg College
Martinsburg, WV12.2024
High School Diploma - General
Miami East High School
Casstown, OH06.1980
Skills
Resident relations
Property Inspections
Rent collection
Property Management
Leasing
Building Security
Resident support
Rents collection
Teamwork and Collaboration
Attention to Detail
Problem-solving abilities
Multitasking Abilities
Customer service-focused
Tenant relations
Property tours and inspections
Microsoft Office
Problem-solving aptitude
Technical knowledge
Organizational Skills
Reliability
Effective Communication
Self Motivation
Timeline
Facility Manager
Yesterday's Artifacts DBA: Fort Knox Storage
08.2002 - Current
Resident Manager
Storage Mart
07.1998 - 08.2002
Certification - Medical Billing & Coding
Martinsburg College
High School Diploma - General
Miami East High School
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