PBX Certifications; Cisco UC, Five 9, Avaya IP Office, Nortel 1000e, Merlin magic, Avaya Partners, Definity, Rolm
Wendy Crews
Corporate IT Analyst
High Point,NC
Summary
Dedicated corporate professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Expertise in executive support including scheduling and supporting corporate executives with any daily Telecom request, meetings, AV support (zoom, teams, Mersive, webex, crestron, Smart boards, Cisco). My main focus for over 21 years has been telecommunications, however I have been involved in building renovations, major network upgrades, wireless support, billing analysis and payments, contract negotiations, vendor relationships, organizing and scheduling of both on site and remote moves, openings, remodels, etc.
Overview
21
21
years of professional experience
3
3
years of post-secondary education
Work History
Senior Telecommunication Analyst
Old Dominion Freight Line
Thomasville, NC
07.2001 - Current
- Maintained compliance with company standards to perform maintenance activities.
- Installed and maintained systems and analyzed users' needs.
- Accurately documented user support activities, such as system problems, corrective actions, resolution status and completed equipment installations.
- Accurately read, understood and carried out written instructions.
- Developed and implemented procedures for preventive maintenance, backup and data recovery.
- Assessed facilities to determine capacity and needs for telecommunications systems.
- Consulted with clients to identify business and technical requirements for proposed system modifications and technology purchases.
- Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
- Followed standards and procedures to maintain safe work environment.
- Led projects and analyzed data to identify opportunities for improvement.
- Communicated effectively with vendors to determine pricing and technical specifications for available hardware, software and services.
- Monitored and analyzed system performance, such as network traffic, security and capacity.
- Worked with users to diagnose and resolve network and device problems and implemented established technical or procedural solutions.
- Onboarded new temps by entering employee information into systems.
Education
Business Administration
Middle College At Gtcc-Gso
Jamestown, NC 08.1991 - 05.1994
Skills
Equipment upgrades
User support
Systems analyzation
Office installations
Technical troubleshooting
Dependable and Responsible
Good Telephone Etiquette
Maintenance and Repair
Problem-Solving
Attention to Detail
Critical Thinking
Software
Mersive/ Solstice, Zoom, Crestron, WebEx, Teams, Skype, Smartboard, Cisco, Polycom, Knoftel
Timeline
Senior Telecommunication Analyst
Old Dominion Freight Line
07.2001 - Current
Business Administration
Middle College At Gtcc-Gso
08.1991 - 05.1994