Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Wendy Cruz

Carpentersville,IL

Summary

Hardworking Daycare Assistant diligent in keeping children safe and secure while promoting learning and meeting basic needs of care. Excellent people and problem-solving abilities with diligent and focused nature. Child-focused with certification in Infant CPR and First Aid. Promotes learning at every age level. Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling.

Overview

5
5
years of professional experience

Work History

Key Holder Supervisor

DSW Shoe Warehouse
09.2023 - Current
  • Enhanced store sales by implementing effective visual merchandising strategies and product placement.
  • Streamlined inventory management processes for increased efficiency and reduced stock discrepancies.
  • Provided exceptional customer service, resulting in a high level of customer satisfaction and repeat business.
  • Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
  • Addressed customer concerns promptly and professionally, leading to improved customer experiences and stronger relationships.
  • Reviewed employee performance regularly, offering constructive feedback and coaching for improvement as needed.
  • Monitored sales trends closely to identify opportunities for growth or areas requiring improvement in product offerings or merchandising strategies.

Assistant Teacher

Kiddie Academy
12.2022 - Current
  • Increased student engagement by incorporating hands-on activities and group projects into the curriculum.
  • Enhanced students'' critical thinking skills through problem-solving exercises and open-ended questions.
  • Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
  • Collaborated with colleagues to develop cross-curricular lessons, promoting interdisciplinary learning among students.
  • Monitored student progress regularly, using assessments to adjust instructional strategies as needed for optimal learning outcomes.
  • Supported lead teacher in organizing field trips, enhancing real-world connections to classroom content for increased understanding.
  • Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
  • Provided timely feedback on assignments, helping students understand areas of improvement and celebrating their achievements effectively.
  • Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.

Cashier Team Lead

Loft Outlet
01.2019 - 08.2021
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Streamlined cashier operations for improved productivity and reduced wait times.
  • Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Promoted store loyalty programs to increase repeat business and bolster customer relations.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.

Education

No Degree - Social Work

Aurora University
Aurora, IL
05.2026

High School Diploma -

Dundee Crown High School, IL
Carpentersville, IL
05.2021

Skills

  • Customer Service
  • Performance Management
  • Attention to Detail
  • Conflict Resolution
  • Effective Communication
  • Problem Solving
  • Decision Making
  • Organizational Skills
  • Employee Scheduling
  • Cash Handling
  • Team Building
  • Multitasking Abilities
  • Staff Training

Languages

Spanish
Full Professional

Affiliations

  • Volunteering
  • Hiking
  • Reading
  • Exercising
  • Gardening
  • Swimming

Timeline

Key Holder Supervisor

DSW Shoe Warehouse
09.2023 - Current

Assistant Teacher

Kiddie Academy
12.2022 - Current

Cashier Team Lead

Loft Outlet
01.2019 - 08.2021

No Degree - Social Work

Aurora University

High School Diploma -

Dundee Crown High School, IL

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Wendy Cruz