Wendy Custer
Pittsburgh
Summary
Experienced professional with over 20 years in customer service, organizational leadership, and passion for helping others. Expertise in client relationship management, and community outreach. Steady presence with a practical, no-nonsense approach, adept at problem-solving and fostering team cohesion.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Senior Multiple-Business Line Stylist
Stitch Fix
08.2018 - Current
- Liaise with clients to develop a personalized experience, building enduring relationships.
- Provide feedback to improve the online styling platform, enhancing business growth.
- Support the Regional Leadership Team with non-styling tasks, including peer support and training new Stylists.
Styling Team Coach
Stitch Fix
08.2020 - 10.2020
- Inspired a diverse team of up to 70 remote Stylists, providing robust support.
- Co-led coaching sessions and group development meetings, fostering a culture of brand ambassadors.
- Offered suggestions on improving training programs and team cohesion, leading to implementation.
- Remote
Managing Director
Busy Bee Cleaning, LLC
01.2014 - 09.2018
- Directed and oversaw interviewing, hiring, and training operations.
- Identified and capitalized on business development opportunities, surpassing profitability goals.
- Consistently recognized for exceeding client expectations and improving client loyalty.
Independent Senior Marketing Consultant
Ambit Energy
01.2014 - 01.2018
- Recruited and trained 50 independent marketing consultants, ensuring attainment of productivity goals.
- Successfully acquired, managed, and retained 150 customer accounts.
- Promoted to Regional Marketing Consultant in 2014 and Senior Marketing Consultant in 2017.
Full time graduate student
Chatham University
08.2011 - 05.2013
- Degree Completion: 2nd Master's Degree
- Graduated with a Master of Arts, Psychology-2013
Administrative Assistant
Duquesne University
01.2002 - 01.2012
- Provided executive-level assistance to prospective and existing students and the Director of Admissions.
- Led initiatives to improve safety procedures and workflow processes, enhancing operational efficiency.
- Oversaw all aspects of prospective student visits and information management.
Office Manager
Comprehensive Occupational Health Services
01.1998 - 01.2001
- Managed administrative and clinical aspects of a privately owned start-up occupational healthcare company.
- Established positive working relationships with clients, resulting in increased business.
- Worked closely with software engineers to create a unique custom database/operating system.
Education
Master of Arts - Psychology
Chatham University
01.2013
Master of Science - Community Leadership
Duquesne University
01.2011
Bachelor of Science - Professional Studies
Duquesne University
01.2008
Skills
- Administrative Support
- Data Entry
- Business Administration
- Customer Service
- Mental Health
- Health Administration
- Psychology
- Employee training
- Organizational Effectiveness
- Public Speaking
- Effective leadership
- Detail Oriented
- Resourcefulness
- Community Outreach
- Event Planning
Certification
- National Counselor Exam
- National Board for Certified Counselors
- Jan 2015
Accomplishments
- Enhanced Client Satisfaction: Achieved clients' high satisfaction levels by identifying and resolving issues while acting as an integral part of a company at the forefront of the fashion-tech industry. Demonstrated resourcefulness and a practical approach.
- Improved Team Cohesion: Offered suggestions on improving team cohesion and building community; recommendations were later implemented throughout the regional organization. Displayed supportive and diplomatic traits.
- Business Development Success: Identified and capitalized on business development opportunities to surpass profitability goals at Comprehensive Occupational Health Services. Showcased innovative thinking and strategic planning.
Languages
English
Native or Bilingual
Award Nominee
Nominated by 30 peers for the "Duquesne University Presidential Consumer Service Award."
Timeline
Styling Team Coach
Stitch Fix
08.2020 - 10.2020
Senior Multiple-Business Line Stylist
Stitch Fix
08.2018 - Current
Managing Director
Busy Bee Cleaning, LLC
01.2014 - 09.2018
Independent Senior Marketing Consultant
Ambit Energy
01.2014 - 01.2018
Full time graduate student
Chatham University
08.2011 - 05.2013
Administrative Assistant
Duquesne University
01.2002 - 01.2012
Office Manager
Comprehensive Occupational Health Services
01.1998 - 01.2001
Master of Science - Community Leadership
Duquesne University
Bachelor of Science - Professional Studies
Duquesne University
Master of Arts - Psychology
Chatham University
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