Wendy Davis

• Initiated proactive communication with customers in order to build relationships.
• Overseeing floor operations in Slots, Bingo, keno, and Bowling
• Adhered to all applicable laws, rules, regulations, guidelines and best practices.

Maintains efficiency and beyond the best guest service by scheduling the appropriate staff for our business needs

Keeping up on promotions and informing my team and our guest to get the most out of their experience

Verification of large payouts and that all the proper policies and regulations are being followed

Coaching and Training new and current team members

• Maintained a professional attitude with guests while providing excellent customer service.
• Verified the age of customers to ensure they were old enough to play slot machines.
• Ensured that all players had valid identification before playing any game.

• Initiated proactive communication with customers in order to build relationships.
• Analyzed financial data such as sales figures, market share, profit and loss statements.
• Adhered to all applicable laws, rules, regulations, guidelines and best practices.
• Maintained accurate records of employees' hours worked, wages, tips and other information as required by law.
• Provided exceptional customer service by addressing customer complaints and resolving issues promptly.
• Managed day-to-day operations including scheduling personnel, ordering supplies.
• Provided coaching and feedback to team members in order to improve performance.
• Created weekly work schedules based on staffing needs while maintaining labor cost goals.
• Resolved conflicts between patrons or employees in a professional manner.
• Scheduled, trained and managed staff to ensure adequate shift coverage.
• Monitored gaming floor activity to ensure compliance with state regulations and company policies.
• Established work schedules and station arrangements for daily shifts.
• Addressed patron complaints and quickly payout errors and disputes.
• Assessed staffing levels to verify proper shift coverage, staff rotations and breaks.

• Promoted loyalty programs to encourage repeat business.
• Provided assistance to guests throughout their stay.
• Maintained a professional attitude with guests while providing excellent customer service.
• Verified the age of customers to ensure they were old enough to play slot machines.
• Greeted customers and provided them with information about the gaming machines.
• Adhered strictly to company policies regarding confidentiality of patron data.
• Responded promptly to jackpot alarm bells.
• Monitored activity throughout casino floor and reported issues to supervisor for immediate attention.
• Exchanged money, credit, tickets, or casino chips for patrons.