Wendy Diaz
El Paso,TX
Summary
Knowledgeable Medical Practice Manager committed to fostering great relationships with patients and staff members. Energetic professional offering professionalism and strong collaboration skills. Ready for a new position involved in supporting patients and ensuring quality care.
Overview
20
20
years of professional experience
Work History
Practice Manager
Md Kids Pediatrics
EL PASO, TX
10.2018 - Current
- Satisfied customers every day with fast, friendly, and knowledgeable support for all their needs
- Managed communications between medical assistance, customers and providers to keep operations efficient and successful.
- Processed requests for records from outside sources.
- Send out invoices to collect payments on aged accounts and followed up before referring to collections.
- Obtained insurance verifications, pre-authorizations, and pre-determinations.
- Reviewed and correctly recorded receipts of patient payments.
- Implemented policies and procedures related to patient care delivery in accordance with organizational standards.
- Participated in strategic planning initiatives aimed at developing long-term goals for the practice's growth and success.
- Developed and implemented new patient registration processes to streamline workflow.
- Collaborated with other healthcare providers across multiple disciplines in order to ensure quality care for patients.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Created and maintained electronic record management (EMR) systems to store data and develop reports.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Checked entire office and waiting areas regularly to provide clean and organized surroundings.
- Communicated with patients with compassion while keeping medical information private.
MEDICAL FRONK DESK
PRESIDIO PEDIATRICS
EL PASO, TX
01.2014 - 04.2018
- Scanned paperwork for inclusion in electronic medical record
- Collected required information form medical units to prepare bills
- Communicated with customers and other offices regularly
- Greeted patients and families
- Scheduled patient appointments
- Answered telephones, distributed mail and faxes, and prepared patient files
- Prepared for next day's patients by pulling charts and making confirmation calls.
- Verified insurance coverage for appointments and collected co-payments as required.
MEDICAL FRONT DESK
CLINICAS DE LOS NINOS
EL PASO, TX
05.2004 - 10.2013
- Welcomed patients, pharmaceutical reps, and other visitors to doctor's office
- Made appointments for patients on medical office software, contacted insurance companies on behalf of patients for approvals, and processed co-payments
- Prepared for next day's patients by pulling charts and making confirmation calls
- Verified patient demographic data, forms, and insurance information
- Kept medical records and correspondence current and accurate to maintain smooth operations
- Transcribed the patient's information from recorded messages to update medical records
- Scanned reports, patient consent forms, and chart forms into patient record.
Education
MEDICAL INSURANCE SPECIALISTS -
VISTA COLLEGE
EL PASO, TX04-2004
GED -
Ged Testing
El Paso, TX04-2003
Skills
- Medical records confidentiality
- Appointment setting
- Petty cash management
- Patient scheduling
- Insurance verification
- Payroll Administration
- Practice Management
- Marketing
- Performance Metrics
Timeline
Practice Manager
Md Kids Pediatrics
10.2018 - Current
MEDICAL FRONK DESK
PRESIDIO PEDIATRICS
01.2014 - 04.2018
MEDICAL FRONT DESK
CLINICAS DE LOS NINOS
05.2004 - 10.2013
MEDICAL INSURANCE SPECIALISTS -
VISTA COLLEGE
GED -
Ged Testing
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