Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Wendy Dickert

Chipley,FL

Summary

Dynamic professional with a proven track record at Ebro Card Casino, adept in employee management and customer relations. Excelled in policy enforcement and POS systems, enhancing operational efficiency and customer satisfaction. Skilled in MS Office, showcasing exceptional problem-solving abilities and multitasking. Achieved significant improvements in financial accuracy and staff training, demonstrating both hard and soft skills.

Overview

37
37
years of professional experience

Work History

Poker Room Floor Manager

Ebro Card Casino
01.2000 - 10.2024


  • Managed team of 20-30 employees to maintain smooth-running operations of poker room floor.
  • Improved customer satisfaction by addressing and resolving concerns promptly.
  • Follow State Regulations pertaining to card room.
  • Responsible to know card game rules.
  • Responsible to balance, cage,chip banks,brush banks.
  • Responsible to do deposits to bank.
  • Oversaw employee performance,corrected problems.
  • Found shortages or overages by watching surveillance cameras.

Sales Associate

Walmart
02.1994 - 08.1999
  • Remove merchandise from stock room place on shelves.
  • Responsible for markdowns in department.
  • Replaced retail displays ,promoted merchandise on end caps.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
  • Contributed to positive shopping environment by maintaining organized and welcoming department appearance.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Billing Clerk

Allen Supply
04.1988 - 08.1999
  • Executed billing tasks and recorded information in company databases.
  • Verified accuracy of billing data and corrected discrepancies.
  • Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
  • Assisted with month-end closing procedures, contributing to organized and punctual financial reporting process.
  • Processed customer invoices, credit memos and payments within established timelines.
  • Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.

Education

High School Diploma -

Easton Area High School
Easton, PA
06-1977

Skills

  • Employee Management
  • Customer Relations
  • Policy Enforcement
  • POS Systems
  • Complaint resolution
  • MS Office
  • Staff Training
  • Good Judgment
  • Staff Management
  • Documentation And Reporting
  • Problem-solving abilities
  • Multitasking

Accomplishments

  • Supervised team of 20-30 staff members.
  • Documented and resolved issues with staff or customers which led to policy changes.

Languages

English
Professional Working

Timeline

Poker Room Floor Manager

Ebro Card Casino
01.2000 - 10.2024

Sales Associate

Walmart
02.1994 - 08.1999

Billing Clerk

Allen Supply
04.1988 - 08.1999

High School Diploma -

Easton Area High School

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Wendy Dickert