Summary
Work History
Skills
Timeline
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Clarence Niezgoda

Baytown,TX

Summary

Versatile and results-driven professional with strong experience in operations, team coordination, and problem-solving within fast-paced gaming environments. Known for adaptability, attention to detail, and a proactive approach to ensuring smooth daily operations and exceptional guest experiences. Brings a unique background in the evolution of online gaming, with a deep understanding of compliance, customer engagement, and operational efficiency.

Relevant Experience & Skills

  • Extensive experience in the gaming and poker industry, including early involvement with major platforms such as Poker Spot, Paradise Poker, Party Poker, and PokerStars
  • Proven ability to manage floor operations, resolve conflicts, and maintain a professional, customer-focused environment
  • Strong knowledge of gaming regulations and compliance, including collaboration with emerging gaming commissions and jurisdictions during initial regulatory development
  • Skilled in team leadership, staff coordination, and maintaining high standards of service and integrity
  • Demonstrated ability to adapt quickly in evolving environments while maintaining operational consistency and quality
  • Excellent communication and interpersonal skills, with a focus on teamwork and guest satisfaction

Work History

Poker Room Manger

Capri Poker Room
Webster, TX
2025 - 2026
  • Oversaw daily operations, ensuring compliance with the poker rules and regulations, along with company policies.
  • Managed staff scheduling and performance evaluations, enhancing team efficiency and morale.
  • Developed and implemented training programs for new employees, improving onboarding processes.
  • Analyzed customer feedback to identify areas for service improvement, increasing guest satisfaction.

Poker Room Manager

Legends Poker Room
Houston, TX
2024 - 2025
  • Managed daily operations, ensuring compliance with gaming regulations and safety protocols.
  • Supervised staff performance, providing training and support to enhance service quality.
  • Streamlined workflow processes to improve efficiency in game management and customer service.
  • Developed and implemented strategic initiatives to enhance player engagement and loyalty programs.

Poker Room Manager

Spades Poker Room
Webster, TX
2020 - 2024
  • Oversaw daily operations, ensuring compliance with gaming regulations and customer service standards.
  • Developed and implemented training programs for staff to enhance service quality and operational efficiency.
  • Coordinated scheduling and resource allocation to optimize workflow during peak gaming hours.
  • Analyzed customer feedback to identify trends and improve overall player experience at the poker room.

Casino Pit Manager

Golden Nugget Casino
Lake Charles, LA
2015 - 2020
  • Supervised gaming operations to ensure compliance with regulatory standards and company policies.
  • Managed and trained staff, enhancing team performance and service quality in high-pressure environments.
  • Coordinated gaming floor activities, optimizing guest experience and operational efficiency.
  • Resolved customer disputes swiftly, maintaining a positive atmosphere and ensuring guest satisfaction.

Casino Pit Manager

Presque Isle Downs Casino
Erie, PA
2010 - 2014
  • Supervised daily operations to ensure compliance with gaming regulations and company policies.
  • Managed shift schedules, optimizing staff allocation for peak performance during high-traffic hours.
  • Trained and mentored team members on customer service excellence and operational procedures.
  • Resolved guest complaints promptly, enhancing overall customer satisfaction and loyalty.

Shift Manager

Fantasy Springs Resort Casino
Indio, CA
2005 - 2010
  • Supervised staff during shifts to ensure adherence to operational standards
  • Coordinated daily activities to optimize guest experience and service efficiency
  • Trained new employees on casino protocols and customer service best practices
  • Monitored gaming operations for compliance with regulations and company policies

Floor Manager

Soaring Eagle Casino
Mt. Pleasant, MI
2001 - 2005
  • Supervised daily operations to ensure compliance with gaming regulations and operational standards.
  • Trained and mentored staff in customer service excellence and operational procedures.
  • Monitored inventory levels for gaming supplies, ensuring timely replenishment and availability.
  • Implemented process improvements that enhanced efficiency of floor operations and guest experiences.

Skills

  • Employee management
  • Customer relations
  • Policy enforcement
  • POS systems
  • Operations management
  • Performance improvements

Timeline

Poker Room Manger

Capri Poker Room
2025 - 2026

Poker Room Manager

Legends Poker Room
2024 - 2025

Poker Room Manager

Spades Poker Room
2020 - 2024

Casino Pit Manager

Golden Nugget Casino
2015 - 2020

Casino Pit Manager

Presque Isle Downs Casino
2010 - 2014

Shift Manager

Fantasy Springs Resort Casino
2005 - 2010

Floor Manager

Soaring Eagle Casino
2001 - 2005
Clarence Niezgoda