Scott Donald
Key West,FL
Summary
Dynamic owner/operator experienced in operations management and business planning. Skilled in developing partnerships and implementing safety protocols to elevate customer satisfaction and ensure operational efficiency.
Overview
30
30
years of professional experience
Work History
Owner/Operator
Stella’s Transportation
03.2021 - Current
- Managed daily operations, ensuring efficient transportation and fleet management.
- Developed and implemented safety protocols for drivers and vehicles to enhance operational compliance.
- Oversaw scheduling and dispatching, optimizing routes for customer satisfaction.
- Established partnerships with local businesses to expand service offerings and client base.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Trained new drivers on company policies, safety measures, and customer service expectations.
Independent Contractor/Taxi Driver
Key Lime Taxi
04.2016 - 03.2021
- Delivered safe and efficient transportation services to diverse clientele across multiple locations.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Maintained detailed records of project progress, expenses, and communications for accurate invoicing and future reference.
- Evaluated customer needs and feedback to drive product and service improvements.
Airport Agent
American Airlines
09.2011 - 03.2016
- Coordinated passenger check-in processes to enhance operational efficiency and customer satisfaction.
- Managed boarding procedures for on-time departures, ensuring compliance with safety regulations.
- Assisted passengers with inquiries, providing exceptional service and resolving issues promptly.
- Collaborated with team members to streamline baggage handling procedures, reducing delays.
Bartender
Westin Hotel
09.2005 - 08.2011
- Trained and mentored junior bartenders, fostering a collaborative and efficient team environment.
- Crafted innovative cocktail recipes, enhancing guest experiences and driving bar sales.
- Managed inventory control, ensuring optimal stock levels while minimizing waste.
- Provided exceptional customer service, resolving issues promptly to maintain high satisfaction ratings.
Financial Options Trader
Interactive Brokers
02.1996 - 07.2005
- Analyzed market trends to identify profitable trading opportunities in options markets.
- Executed high-volume trades while managing risk exposure and adhering to compliance regulations.
- Developed and refined trading strategies to enhance portfolio performance and minimize losses.
- Monitored market conditions in real-time, adjusting strategies based on volatility and economic indicators.
Education
Bachelor of Science - Business Administration
Villanova University
Villanova, PASkills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
Timeline
Owner/Operator
Stella’s Transportation
03.2021 - Current
Independent Contractor/Taxi Driver
Key Lime Taxi
04.2016 - 03.2021
Airport Agent
American Airlines
09.2011 - 03.2016
Bartender
Westin Hotel
09.2005 - 08.2011
Financial Options Trader
Interactive Brokers
02.1996 - 07.2005
Bachelor of Science - Business Administration
Villanova University