Wendy Doran
Clearwater ,FL
Summary
Dynamic server and bartender with a strong work ethic at The Bait House, recognized for exceptional customer service and guest engagement. Skilled in cash handling and maintaining high standards of food safety, I consistently resolved customer complaints, fostering repeat business and enhancing overall guest satisfaction.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Server/Bartender
The Bait House
Clearwater Beach
03.2013 - Current
- Provided exceptional customer service to enhance guest experience and satisfaction
- Maintained cleanliness and organization of dining areas to ensure compliance with health standards.
- Collaborated with kitchen staff to streamline food orders and improve service efficiency.
- Trained new team members on operational procedures and restaurant standards.
- Processed customer payments accurately using point-of-sale (POS) systems.
- Resolved customer complaints promptly, ensuring a positive resolution and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Adhered to proper food handling procedures and safety guidelines.
Owner/Bartender
The London Bus Pub
Seminole, FL
2010 - 2013
- Managed daily operations to ensure optimal service quality and customer satisfaction.
- Oversaw staff recruitment, training, and performance evaluations to enhance team
- Fostered relationships with local suppliers to secure favorable terms and consistent product availability.
- Led community events that strengthened brand presence and enhanced customer loyalty.
- Managed day-to-day business operations.
Bartender/Server
The Angry Pepper
Madeira Beach, FL
2008 - 2010
- Maintained cleanliness and organization of bar area to ensure efficient workflow.
- Trained new staff on bartending techniques and customer service techniques.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Education
High School Diploma -
Admiral Farragut Academy
St. Petersburg, FLUniversity of North Carolina At Greensboro
Greensboro, NCSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Certification
TIPS Alcohol Server Training Certified
Food Protection Manager certification
Timeline
Server/Bartender
The Bait House
03.2013 - Current
Owner/Bartender
The London Bus Pub
2010 - 2013
Bartender/Server
The Angry Pepper
2008 - 2010
High School Diploma -
Admiral Farragut Academy
University of North Carolina At Greensboro