Wendy Dunford
Newport News,VA
Summary
Indirect Account Executive experienced in long term contract negotiation working to generate continued growth revenue. Builds strong relationships with key decision-makers through consistent communication and productive meetings. Engaged in increasing business opportunities through dynamic marketing strategies, sharp communication skills and dedication to customer service. Builds longstanding relationships with C Suite Executives as a trusted advisor. Over 29 years of experience working in the telecommunications industry, experienced in coordinating activities with various departments to achieve strategic objectives.
Overview
29
29
years of professional experience
Work History
Indirect Account Executive
Cox Communications
Newport News, VA
04.2013 - Current
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Cross sold products and services to clients to secure additional business and grow revenue systems.
- Applied needs based analysis to assess current satisfaction and importance of various product features to customers.
- Researched competitive landscape and emerging technologies to position brand in the global market place.
- Collaborated with internal teams to develop account strategy.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Attended networking events to build relationships and identify sales opportunities.
Admirative Assistant Field Operations
Cox Communications
Newport News, VA
04.2003 - 04.2013
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Negotiated contracts with supply equipment vendors and services.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Warehouse Worker
Cox Communications
Newport News, VA
04.2000 - 04.2003
- Checked packages and merchandise for damage and notified vendors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
Front Counter Sales Associate and Lead
Cox Communications
Newport News, VA
04.1995 - 04.2000
- Communicated with store leadership on employee performance and development needs.
- Established and maintained positive work environment to support high team morale.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Helped drive positive customer experience by building relationships, exhibiting empathy and providing solutions to needs.
- Conducted meeting and other special events to communicate clear goals to team.
- Kept accurate register and dropped excess cash into safe at regular intervals.
Education
Bachelor of Science - Sociology
Old Dominion University
Norfolk, VA12-1987
Skills
- Needs Assessment
- Customer Service
- Account Management
- Client Engagement
- Contract Negotiation
- Pipeline Management
- Sales Strategies
- Database Management
- CRM proficiency
- Sales Presentations
- Territory Management
- Brand Awareness
Accomplishments
- Recognized as a top performer among account executives in the East Region.
Timeline
Indirect Account Executive
Cox Communications
04.2013 - Current
Admirative Assistant Field Operations
Cox Communications
04.2003 - 04.2013
Warehouse Worker
Cox Communications
04.2000 - 04.2003
Front Counter Sales Associate and Lead
Cox Communications
04.1995 - 04.2000
Bachelor of Science - Sociology
Old Dominion University
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