Wendy Wedding
Owensboro,KY
Summary
Exceptional trusting leader with twenty plus years of experience motivating teams, delivering results, and exceeding expectations. Adept at promoting positive work environments, establishing clear goals, and championing collaboration.
Overview
25
25
years of professional experience
Work History
Customer Service Supervisor
United States Postal Service, USPS
Owensboro, KY
12.2022 - Current
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Monitored operations and reviewed records and metrics to understand company performance using the NPA reports.
- Completed form 1838 on carriers to evaluate performance and evaluate any opportunities for improvement.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Supervise 52 city routes and 17 rural routes.
204B-Supervisor
United States Post Office
Owensboro, KY
01.2021 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Conducted scheduled and impromptu evaluations to assess work performance.
- Maintained compliance with company policies, objectives and communication goals.
- Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
- Monitored workshop work flow for 65 employees.
- Planned routes and service updates to improve customer satisfaction.
- Maintained vehicles and equipment in safe and working condition.
- Provided service and sales to walk-in customers.
- Efficiently and kindly handled customer complaints.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Rural/City Carrier Associates
United States Postal Service
Owensboro, KY
06.2019 - Current
- Planned and cased mail in sequence of delivery for designated route.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses
- Required to deliver in a timely manner with little or no supervision while interacting with route customers.
- Obtains signatures for certified, registered and delivery confirmations as needed.
- Keeps motor vehicle tidy and organized and adheres to the maintenance schedule to avoid a work stoppage.
- Substituted on delivery routes at multiple locations as needed.
- Delivered parcels on Sundays as well as observed holidays when required.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
Dispatcher
Big O Takeout
Owensboro, KY
03.2019 - 11.2020
- Conferred with customers or supervising personnel to address questions, problems, or requests for service.
- Relayed work orders, messages, or information to or from drivers by using telephones or computer dispatch system.
- Recorded and maintained records of customer requests other dispatch information.
- Kept detailed track of all available field personnel and all in-progress and completed calls.
- Volunteer for any media promotion projects.
Regional Operations Manager
U.S Bank
Owensboro, KY
01.1999 - 03.2019
- Managed a team of as many as 73 processors and 5 Supervisors.
- Assigned tasks, trained employees, mediated interpersonal conflicts and implemented company procedures.
- Designed and Trained Sales and Operations teams in customer service and phone etiquette.
- Organized department transition to paperless functionality.
- Arranged and Directed an all building Customer Service Training with "Knock it out of the Park" Skit.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Upheld great standards of leadership for employees, consistently leading by example for best-in-class work.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
Education
Associate Applied Science - Science
Owensboro Community College
Owensboro, KYCertificate in Criminal - Criminal Justice
Marchmen Technical College
Skills
- Natural Leader
- P>Critical thinking
- P>Interpersonal Communication
- P>Training and mentoring
- P>Team Building
- P>Written and oral communication
Additional Information
- Presented Top Leadership Awards in 2013, 2014, and 2015
- You Make A Difference Awarded 2014
- Gold Shield Award Presented in 2016
- Silver Shield Awards Presented 2016, 2017 and 2018
- Bronze Shield Awards Presented 2016 and 2017
- Honored with Most Valuable Player 2018
- We Drive Customer Service Award 2018
- Top Performer for Fastest Cycle Time 2018 and 2019
- Presidents Club Recipient 2012
- Legends of Possible Recipient 2019
Languages
Spanish
Timeline
Customer Service Supervisor
United States Postal Service, USPS
12.2022 - Current
204B-Supervisor
United States Post Office
01.2021 - Current
Rural/City Carrier Associates
United States Postal Service
06.2019 - Current
Dispatcher
Big O Takeout
03.2019 - 11.2020
Regional Operations Manager
U.S Bank
01.1999 - 03.2019
Associate Applied Science - Science
Owensboro Community College
Certificate in Criminal - Criminal Justice
Marchmen Technical College
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