Wendy Fabian
Kissimmee,US
Summary
Bilingual Surgical Care Coordinator with extensive expertise in medical office administration, leveraging over 15 years of experience to enhance patient care and streamline operations. Proficient in HIPAA compliance, EMR systems, and medical scheduling, with a proven track record of optimizing workflows and resolving complex scheduling conflicts. Fluent in Spanish and English, adept at supporting diverse populations and enhancing communication between healthcare teams and patients.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Surgical Care Coordinator
Transcarent
09.2023 - Current
- Coordinate surgeries, manage double caseload, optimize scheduling, enhance patient care.
- Support bilingual communication, bridge gaps between healthcare teams and patients.
- Maintain accurate patient records, ensure operational efficiency, resolve scheduling conflicts.
- Guide patients through surgical processes, collaborate on travel arrangements.
- Facilitate bilingual communication, provide comprehensive pre and post-operative support.
- Optimize operational workflow through strategic case prioritization and proactive conflict resolution, ensuring maximum resource utilization.
- Partner with travel teams to coordinate patient transportation logistics, ensuring timely arrivals for surgical procedures across multiple facilities.
- Remote
- Coordinated patient care activities to ensure timely access to services and resources.
- Developed and maintained effective relationships with healthcare providers and community organizations.
- Used company software and databases to maintain records of services performed and patient conditions.
Temp Patient Scheduling Coordinator
Optum - United Healthcare
02.2023 - 09.2023
- Managed over 60 daily appointments, ensuring adherence to clinical protocols.
- Verified insurance to secure authorizations, reducing delays.
- Coordinated patient care across departments, aligning with provider schedules.
- Organized patient charts and documentation, streamlining workflow.
- Addressed patient concerns, enhancing customer service experience.
- Remote
Patient Account Representative
Elemy
12.2021 - 12.2022
- Increased revenue collection from 33% to 66% within five months through proactive payment plans and efficient account management.
- Handled 30+ daily inquiries via email and phone, resolving complex billing and payment issues.
- Reviewed and identified discrepancies in billing records, ensuring timely corrections and accurate account updates.
- Coordinated collections activities on past-due accounts, reducing outstanding balances.
- Streamlined appointment scheduling and communication processes, enhancing patient satisfaction.
- Remote
Administrative Assistant- Neuroanesthesia
Columbia University Medical Center
New York, NY
08.2015 - 08.2021
- Supported HR in managing academic and clinical appointments, ensuring compliance with university policies.
- Conducted billing credentialing and managed vendor accounts, streamlining reimbursement processes.
- Assisted in revenue cycle improvement initiatives, reducing processing time for claims and refunds.
- Provided direct support to department leadership, including scheduling meetings, managing correspondence, and preparing reports.
- Resolved patient billing concerns by identifying errors and coordinating timely corrections.
- Coordinated vendor account management and academic staffing processes while maintaining meticulous documentation and regulatory compliance.
- Facilitated executive communications and report preparation, strengthening departmental workflow and administrative efficiency.
Administrative Assistant- Emergency Room
Columbia University
New York City
03.2013 - 08.2015
- Coordinated emergency room operations while managing administrative tasks, patient records, and staff schedules, ensuring smooth workflow in high-pressure situations.
- Streamlined documentation processes and implemented digital filing system, reducing administrative processing time and improving emergency response readiness.
- Facilitated communication between medical staff, patients, and families while maintaining confidentiality and providing exceptional support during critical situations.
- Developed and maintained comprehensive tracking systems for medical supplies and equipment, ensuring critical resources were always available for emergency care.
- Assisted Medicaid credentialing, supporting provider compliance and service delivery.
- Direct Assistant to the department administrator.
- Organized department events.
- Scheduled meetings between departments administrators and handled calendar effectively.
Education
GED -
Bronx Community College
Bronx, NYMedical Records Certificate - Healthcare Administration
University of Phoenix
Tempe, AZ08.2026
Skills
- Medical Scheduling
- Insurance Verification Billing
- Credentialing
- EMR Systems
- Microsoft Office
- Patient Care
- Medical terminology
- Insurance practices
- Problem-solving
- Time management
- HIPAA compliance
- Data entry
- Patient education
- Organizational skills
- Customer Service
- Case management
Certification
- CERTIFIED MEDICAL OFFICE ASSISTANT
- CERTIFIED CUSTOMER SERVICE
- MEDICAL RECORDS SPECIALIST CERTIFICATE
LANGUAGES
English (Native), Spanish (Native).
Healthcare Systems Experience
Clinical & Healthcare Technology:
Epic | Cerner | Allscripts | Athenahealth | MEDITECH | eClinicalWorks | NextGen
Claims & Revenue Cycle Systems: Change Healthcare | Optum Claims | Availity
Support & Communication:
Slack | Salesforce Health Cloud | Talkdesk | Zendesk | Accolade Softphone | MyChart
Timeline
Surgical Care Coordinator
Transcarent
09.2023 - Current
Temp Patient Scheduling Coordinator
Optum - United Healthcare
02.2023 - 09.2023
Patient Account Representative
Elemy
12.2021 - 12.2022
Administrative Assistant- Neuroanesthesia
Columbia University Medical Center
08.2015 - 08.2021
Administrative Assistant- Emergency Room
Columbia University
03.2013 - 08.2015
GED -
Bronx Community College
Medical Records Certificate - Healthcare Administration
University of Phoenix