Taylor Rivera
Kissimmee,FL
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Joyner Cable Telecommunications
04.2024 - Current
- Interacted with customers by phone, email or in-person to provide information
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs
- Created reports and developed improvements and enhancements to automate records and file systems
- Issue incoming jobs to other contractors as we receive them
- Prepare completed projects and jobs for billing
Appointment Scheduler
Central Florida Kidney Specialists, Inc
06.2023 - 09.2023
- Answered phone calls and answered questions from potential customers
- Handled complaints and questions, and re-directed calls to other team members
- Acted as first point of contact and set appointments for prospective clients
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances
- Worked with Epic systems to schedule patients for hospital follow ups and other appointments
- Verified insurance of the patient being seen
- Forwarded hospital call outs and STAT call outs to the on call doctors as needed
Service Appointment Coordinator
AutoNation Ford
06.2021 - 12.2021
- Answered phone calls and answered questions from potential customers
- Acted as first point of contact and set appointments for prospective clients
- Handled complaints and questions, and re-directed calls to other team members
- Assisted office team by making phone calls, copies and appointments
- Entered daily data in computer systems and documented office activities
- Scheduled and confirmed appointments and meetings for senior management team
- Balanced employee availability, customer schedules and maximum load levels when scheduling appointments
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered
BDC Agent
DAYTONA NISSAN
01.2021 - 06.2021
- Worked with sales department to develop sales strategies and techniques
- Communicated industry news and trends to management and dealership employees
- Developed sales pipeline and business opportunities through networking, cold calling and referrals
- Researched and stayed current in consumer and industry trends
- Handled inbound leads via phone and internet and directed to appropriate contact
- Set up appointments with interested customers according to schedule availability
Cashier
Walmart
03.2020 - 01.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items and join reward programs
- Restocked and organized merchandise in front lanes
- Answered questions about store policies and addressed customer concerns
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Performed cash, card and check transactions to complete customer purchases
Stocker/Sales Associate
Walmart
07.2014 - 06.2019
- Assisted customers by finding items quickly to boost store satisfaction rates
- Inspected floor displays, noted missing items and immediately replenished merchandise
- Greeted customers and helped with product questions, selections and purchases
- Maintained clean sales floor and straightened and faced merchandise
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
Support Manager
Walmart
07.2016 - 12.2016
- Coached employees through day-to-day work and complex problems
- Monitored employee and customer interactions to assess quality of service
- Assessed personnel performance and implemented incentives and team-building events to boost morale
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Resolved problems with high-profile customers to maintain relationships and increase return customer base
Education
High School -
Woodland Park High School
Woodland Park, CO05.2014
Skills
- Communication skills
- Supervising experience
- Computer skills
- Cash register
- Insurance Verification
- Cold Calling
- Telecommunication
- Medical Office Experience
- Sales
- Automotive diagnostics
- Organizational skills
- Cashiering
- Research
- Time management
- HIPAA
- Medical Records
- POS
- QuickBooks
- Customer service
- Epic
- Medical Scheduling
- Cash handling
- Search engines
- Microsoft excel
- Data entry
- Office administration
- Administrative support
- File organization
- Customer and client relations
- Filing
- Critical thinking
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Microsoft Office Suite
- Office management
- Professional communication
- Database entry
Certification
Driver's License
Timeline
Administrative Assistant
Joyner Cable Telecommunications
04.2024 - Current
Appointment Scheduler
Central Florida Kidney Specialists, Inc
06.2023 - 09.2023
Service Appointment Coordinator
AutoNation Ford
06.2021 - 12.2021
BDC Agent
DAYTONA NISSAN
01.2021 - 06.2021
Cashier
Walmart
03.2020 - 01.2021
Support Manager
Walmart
07.2016 - 12.2016
Stocker/Sales Associate
Walmart
07.2014 - 06.2019
High School -
Woodland Park High School
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