Elisa Lopez
Kissimmee
Summary
Dedicated to making a positive impact on people's lives, I am actively pursuing a position to utilize my skills in providing exceptional patient care. With a profound understanding of the significance of compassion and empathy in healthcare, I am committed to creating a warm and welcoming environment that puts patients at ease. Committed to delivering high-quality care, I aim to make every interaction a positive one, ensuring that each individual leaves with a smile.
Overview
8
8
years of professional experience
Work History
Office Manager/ Referral Coordinator
Advanced pain clinic
07.2020 - Current
- Creating Referrals, data entry, Prior Authorizations
- Plan, coordinate and carry out patient care operations
- Address patient requests and needs in a professional manner
- Respond to patient concerns timely and ensure patient satisfaction
- Schedule patient appointments and make reminder calls
- Greet patients and direct them to examination rooms
- Maintain patient medical records up-to-date
Optical Sales Associate
Kissimmee Optical
07.2019 - 08.2020
- Personally assist customers by giving prompt, courteous and professional service; assist customers in frame and lens selection, accurately complete all required paperwork, accurately measure and order customer spectacles
- Achieve established customer service goals and objectives
Patient Care Coordinator
Florida Medical Hearing Centers
12.2017 - 07.2019
- Plan, coordinate and carry out patient care operations
- Address patient requests and needs in a professional manner
- Respond to patient concerns timely and ensure patient satisfaction
- Schedule patient appointments and make reminder calls
- Greet patients and direct them to examination rooms
- Maintain patient medical records up-to-date
Customer Service Representative
Alpha specialties
12.2016 - 12.2017
- Handle multiple customers take orders answer phones problem solve fax email
- Data entry Microsoft office and word
Education
Diploma - High school or equivalent
Osceola High School
Kissimmee, FL05.2000
Skills
- Patient Care
- ICD-10
- Call Center
- Customer Service
- Hospitality Experience
- Medical Records
- Front Desk
- Insurance Verification
- Housekeeping Management
- Customer Care
- Bilingual
- Multilingual
- Customer Support
- HIPAA
- Time management
- Medical office experience
- Referral coordinator
- EMR systems
- Front Office
- Computer skills
- Medical Scheduling
- CSR
- Medical terminology
Personal Information
- Willing To Relocate: Kissimmee, FL
- Authorized To Work: US for any employer
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Office Manager/ Referral Coordinator
Advanced pain clinic
07.2020 - Current
Optical Sales Associate
Kissimmee Optical
07.2019 - 08.2020
Patient Care Coordinator
Florida Medical Hearing Centers
12.2017 - 07.2019
Customer Service Representative
Alpha specialties
12.2016 - 12.2017
Diploma - High school or equivalent
Osceola High School
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