Wendy Fitzpatrick
Las Vegas,NV
Summary
Dynamic and detail-oriented security professional with a proven track record at Allied Universal Security Services, bringing extensive experience in safeguarding facilities where strict identification protocols and confidentiality are critical due to high volumes of customer-sensitive information. Highly skilled in incident reporting, conflict resolution, CCTV surveillance, and threat assessment, with a consistent history of enhancing safety procedures and maintaining secure operations. Known for strong situational awareness, reliability, and professionalism while fostering positive, respectful relationships with staff, visitors, and stakeholders. Committed to maintaining compliance with security standards and ensuring a safe, controlled, and trustworthy environment at all times.
Overview
14
14
years of professional experience
Work History
Security Officer
Allied Universal Security Services
01.2019 - Current
- Greeted and assisted visitors professionally while maintaining a secure and welcoming front desk environment
- Verified identification and managed visitor access in accordance with company policies
- Answered inquiries, directed guests, and provided customer service with discretion and professionalism
- Maintained accurate daily logs, reports, and records for administrative and compliance purposes
- Monitored facility activity and communicated concerns promptly to appropriate personnel
- Responded calmly and effectively to incidents or emergencies, prioritizing safety and service
- Coordinated with staff and external services to resolve issues efficiently
- Trained new staff on procedures, emphasizing professionalism, safety, and communication
- Demonstrated strong attention to detail, situational awareness, and problem-solving skills
- Balanced security awareness with customer service to ensure a positive visitor experience
Uber Partner
Uber
01.2017 - Current
- • Delivered exceptional customer service in a fast-paced, client-facing role
- • Greeted individuals professionally, built rapport quickly, and ensured positive experiences
- • Managed schedules, timing, and logistics efficiently to meet strict deadlines
- • Resolved customer concerns calmly and professionally while maintaining confidentiality
- • Communicated clearly regarding timing, expectations, and service updates
- • Utilized technology and digital platforms to manage requests, records, and transactions
- • Maintained high satisfaction ratings through professionalism, reliability, and attention to detail
- • Demonstrated strong time management, adaptability, and multitasking abilities
- • Remained composed and solution-focused during high-stress or unexpected situations
- • Maintained clean, organized, and professional environments for customer interaction
- • Assisted individuals with special needs while providing respectful, attentive service
- • Followed company policies, safety guidelines, and professional standards consistently
Waitress
Super Oriental Buffet
04.2012 - 2016
- Greeted guests warmly and created a welcoming, professional first impression
- Answered questions, provided information, and guided individuals efficiently
- Managed multiple requests simultaneously in a fast-paced environment
- Resolved customer concerns calmly and professionally to maintain satisfaction
- Communicated clearly with team members to ensure smooth daily operations
- Maintained clean, organized, and professional public-facing areas
- Processed payments and handled cash and electronic transactions accurately
- Demonstrated strong multitasking, time management, and attention to detail
- Remained composed and courteous during high-volume or high-pressure situations
- Built rapport with repeat visitors through attentive and friendly service
- Trained new staff on procedures and service standards
Education
High School Diploma -
Zanesville High School
Zanesville, OHSkills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- Detail-oriented
- CCTV monitoring
- Surveillance
- Access control
- Patrol operations
- Complex Problem-solving
- Relationship building and management
- Security screenings
- Conflict de-escalation
- Conflict resolution techniques
- Visitor tracking
- Threat assessment
- Investigation documentation
- Emergency evacuation procedures
- Hazardous materials response
- Fire safety training
- Identification verification
- Alarm monitoring
- Patrolling
- Reliability
- Punctuality
- Security camera monitoring
- Security protocols
- ID verification
- Keen observer
Timeline
Security Officer
Allied Universal Security Services
01.2019 - Current
Uber Partner
Uber
01.2017 - Current
Waitress
Super Oriental Buffet
04.2012 - 2016
High School Diploma -
Zanesville High School