Summary
Work History
Education
Skills
Languages
Timeline
Generic

Wendy Gallardo

Los Angeles,CA

Summary

Enthusiastic and ambitious employee with years of experience in customer service, motivated to work as soon as possible. Offering excellent communication and good judgment.

Work History

Cashier and Waitress

Sharkys Restaurant, IHOP
  • Able to provide assistance for customers with special billing requests
  • Maintain clean and orderly checkout areas and complete other cleaning duties
  • Resolve customer complaints or answer customers’ questions regarding policies and procedures
  • Greet guests, escort them to their seats, and present them with menu and suggestions
  • Perform some food preparation or service tasks such as cooking, clearing tables, and serving foods and drinks when necessary
  • Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and the adequate change.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Payroll Assistant

Allied Universal of Pasadena
  • Run payroll for over 100 employees every week at Allied Universal of Pasadena
  • Research payroll errors and correct them for all employees including clock ins, clock outs, breaks, and missed days/sick days
  • General customer service by having to contact employees and answer phone calls
  • Work effectively as a team member, sharing responsibility, maintaining good communication, and updating management on process.

Building Maintenance/ Day Porter

  • Maintenance knowledge and experience in multiple building locations
  • Accurately and quickly report any issues or damages to the appropriate personnel
  • Skilled in maintaining cleanliness and order of assigned areas including lobbies, bathrooms, parking lots, and other public areas
  • Able to utilize proper cleaning techniques and products to effectively clean and sanitize surfaces
  • Perform kitchen support such as food preparation, cafeteria cleaning, and perform cashier duties
  • Sense of urgency and ability to meet deadlines and maintain a safe work attitude.

Education

Skills

  • Fluent in English and Spanish, excellent verbal and written skills
  • Leadership/ Teamwork
  • Excellent computer understanding
  • Energetic work attitude
  • Work well under pressure
  • Responsible for solving customer complaints and providing information
  • Excellent ability to connect with people and understand their wants, needs, and delivering professional service on every interaction

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Cashier and Waitress

Sharkys Restaurant, IHOP

Payroll Assistant

Allied Universal of Pasadena

Building Maintenance/ Day Porter

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